Jonathan Sanchez
Bilingual Customer Service Representative
Carrollton
Summary
Dynamic Bilingual Customer Service Representative with +4 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Bilingual Customer Service Representative
Endurance Warranty
02.2023 - 02.2025
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Provided language translation services for customer service inquiries.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
Bilingual Customer Service Representative
National Life Group
04.2019 - 02.2023
- Developed strong relationships with clients, ensuring trust and loyalty in their life insurance decisions.
- Educated prospective clients on the benefits of life insurance, increasing awareness of the importance of financial planning.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Educated clients on the importance of life insurance as part of a comprehensive financial plan.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs in both Spanish and English.
- Enhanced client satisfaction by thoroughly reviewing life insurance applications and identifying discrepancies.
- Improved overall financial efficiency with diligent monitoring of payment schedules and deadlines.
Directional Drilling Supervisor
Diviney Construction
01.2012 - 02.2020
- Contributed to cost-saving initiatives through efficient use of resources and minimizing downtime during operations.
- Delivered successful projects under challenging conditions, adhering to strict deadlines without compromising safety or quality.
- Increased project success rates by effectively managing teams of drillers and providing clear instructions on job expectations.
- Promoted a culture of safety and accountability by leading regular safety meetings, creating awareness on hazard identification, and implementing corrective actions as necessary.
- Established strong relationships with clients through transparent communication, fostering trust and long-term partnerships in the industry.
- Developed comprehensive drilling plans to maintain borehole integrity while achieving target depths.
- Reduced drilling time for projects by optimizing wellbore placement and trajectory adjustments.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
Cook
Raising Canes
03.2010 - 01.2012
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Education
No Degree - Basics
Richland Community College
12800 Abrams Rd, Dallas, TX 75243 05.2001 -
No Degree - Human Resources
Universidad En Puebla
Av. Camino Real A San Andrés Cholula 4002, Emilian 05.2001 -
High School Diploma -
R.L Turner High School
1600 S Josey Ln, Carrollton, TX 75006 05.2001 -
Skills
Active listening
Product knowledge/ IT sufficient
Customer service
Customer support
SalesForce
Microsoft
Max Agent
Spanish/English: Bilingual: Written/Verbal
Organization and time management
Timeline
Bilingual Customer Service Representative
Endurance Warranty
02.2023 - 02.2025
Bilingual Customer Service Representative
National Life Group
04.2019 - 02.2023
Directional Drilling Supervisor
Diviney Construction
01.2012 - 02.2020
Cook
Raising Canes
03.2010 - 01.2012
No Degree - Basics
Richland Community College
05.2001 -
No Degree - Human Resources
Universidad En Puebla
05.2001 -
High School Diploma -
R.L Turner High School
05.2001 -
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