Dynamic Bilingual Customer Service Representative with +4 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Active listening
Product knowledge/ IT sufficient
Customer service
Customer support
SalesForce
Microsoft
Max Agent
Spanish/English: Bilingual: Written/Verbal
Organization and time management