Jonathan Sanchez
Southampton,PA
Summary
Logistics expert with solid track record in managing supply chains and streamlining operations. Strong focus on team collaboration and adaptability to changing needs. Skilled in inventory management, vendor coordination, and transportation logistics. Reliable and results-oriented professional driven to optimize processes and achieve organizational goals. Utilizes strategic planning and problem-solving skills to improve efficiency and reduce costs. Track record of fostering strong relationships with vendors and clients to maintain seamless operations.Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Logistics Coordinator
Silvi Materials
06.2015 - Current
- Managed scheduling of shipments, ensuring timely deliveries in alignment with customer requirements.
- Coordinated logistics operations to streamline supply chain processes and improve delivery efficiency.
- Collaborated with cross-functional teams to enhance communication and coordination across departments.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Managed scheduling, permits and routes for OS/OW loads across multiple states as far out as Texas
Tool rental
Home Depot
08.2014 - 06.2015
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Processed customer transactions efficiently using POS systems.
- Demonstrated proper tool usage and maintenance to enhance customer safety and efficiency.
- Assisted customers in selecting appropriate tools for projects, ensuring satisfaction and successful rentals.
Roadside Assistance Dispatcher
AAA Mid-Atlantic
02.2010 - 10.2014
- Coordinated emergency roadside assistance requests to ensure timely service delivery.
- Utilized advanced dispatch software to track service vehicles and optimize response times.
- Monitored performance metrics to identify areas for efficiency gains in service execution.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and retention.
- Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.
- Maintained accurate records of all roadside assistance calls, aiding in data analysis and service improvements.
- Assisted in the development of policies and procedures for the dispatch center, promoting consistency across the team.
- Supported team members during periods of high call volume or challenging scenarios, fostering a collaborative work environment.
- Provided compassionate support for distressed callers, calming their nerves while obtaining essential information for proper assistance coordination.
Education
Highschool Diploma -
Oakcrest Highschool
Mays Landing, NJSkills
- Inventory Management
- Problem solving
- Time management
- Data analysis
- Shipment scheduling
- Logistics coordination
- Customer communication
- Problem resolution
- Route optimization
- Logistics analysis
- Customer service
- Scheduling coordination
Timeline
Logistics Coordinator
Silvi Materials
06.2015 - Current
Tool rental
Home Depot
08.2014 - 06.2015
Roadside Assistance Dispatcher
AAA Mid-Atlantic
02.2010 - 10.2014
Highschool Diploma -
Oakcrest Highschool