Jonathan sanchez
Williston,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal Security Services
West Palm Beach, Florida
01.2024 - 02.2026
- Supervised security personnel to ensure adherence to protocols and procedures.
- Conducted regular patrols to monitor property and identify potential security risks.
- Coordinated response efforts during incidents, maintaining safety and order at all times.
- Trained new security staff on policies, procedures, and emergency response techniques.
- Reviewed surveillance footage to investigate incidents and enhance security measures.
- Collaborated with local law enforcement on safety initiatives and crime prevention strategies.
- Developed reports on daily activities, incidents, and observations for management review.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Monitored security operations to ensure compliance with established procedures and standards.
Customer Service Representative
Publix
West Palm Beach, Florida
01.2020 - 01.2024
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Handled customer complaints effectively, ensuring satisfactory resolutions.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to streamline service processes and enhance efficiency.
- Trained new staff on customer service protocols and operational procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
HVAC Assistant
side jobs with my uncle
West Palm Beach, Florida
08.2022 - 02.2023
- Conducted routine maintenance on HVAC equipment to ensure optimal performance.
- Communicated with clients regarding service needs and scheduling appointments.
- Cleaned evaporator coils, condenser coils and filters of the HVAC system.
- Performed preventive maintenance on heating, ventilation and air conditioning equipment to ensure optimal performance.
- Repaired and replaced defective parts of HVAC systems as needed.
Technician Assistant
carpet bros
West Palm Beach, Florida
01.2018 - 03.2019
- Maintained tools and equipment for optimal performance during projects.
- Provided customer service by addressing client questions during installations.
- Conducted routine maintenance checks on tools to ensure readiness for use.
- Received and processed incoming customer service calls.
- Maintained a safe and clean work environment by adhering to safety protocols and regulations.
Education
High School Diploma -
Palm Beach Gardens Highschool
Palm Beach Gardens, FL05-2023
Skills
- Surveillance monitoring
- Incident response
- Security training
- Report writing
- Access control
- Risk assessment
- Crime prevention strategies
- Team leadership
- Customer service
- Attention to detail
- Staff supervision
- Problem solving
- Threat assessment
- Security planning
- Carpet cleaning
- Equipment maintenance
- Customer relationship management
- Time management
- Mold and mildew prevention
- Preventive maintenance
- Scheduling appointments
Certification
security d license
Timeline
Security Supervisor
Allied Universal Security Services
01.2024 - 02.2026
HVAC Assistant
side jobs with my uncle
08.2022 - 02.2023
Customer Service Representative
Publix
01.2020 - 01.2024
Technician Assistant
carpet bros
01.2018 - 03.2019
High School Diploma -
Palm Beach Gardens Highschool