Overview
Work History
Education
Skills
Languages
Timeline
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Jonathan Sanchez-Castro

Jonathan Sanchez-Castro

West Chicago,IL

Overview

5
5
years of professional experience

Work History

Forklift Operator/Pallet Jack Operator

Glanbia Performance Nutrition
Geneva, IL
09.2023 - Current
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Used handheld scanners for warehouse management system compliance.
  • Packaged, labeled and tagged goods before transfer.

IT Support

TEKsystems
Des Plaines, IL
10.2022 - Current
  • Working as a contractor for Bombardier Learjet, working alongside an IT Technician fixing a variety of systems and issues pertaining PC’s, Cisco phones, printers, etc.
  • Supported technical team through flexible and active engagement in variety of hands-on activities.
  • Assisted supervisors and workers with troubleshooting and technical support tasks.
  • Supported IT teams in maintaining company hardware and software systems.
  • Assisted crews around the facility with setting up technical equipment and operational framework.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Provided general IT support to staff members including troubleshooting technical issues.

IT Specialist

US Army National Guard
Augusta, GA
09.2021 - Current
  • Demonstrated knowledge on remote, local, and network connection assistance for technical issues using screen sharing, mouse and keyboard control and other tools using a Windows 10 desktop.
  • Assessed issues to determine appropriate troubleshooting methods for accomplishing successful server connections by using a command line interface to configure Cisco routers and switches
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.
  • Developed data security and disaster recovery procedures.
  • Managed backup, user account and helpdesk systems.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Conducted regular maintenance checks on computers, servers, and other IT equipment.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.

Cashier/Grocery Stocker

Jewel Osco
West Chicago, IL
05.2019 - 02.2021
  • Worked closely with front-end staff to assist customers while also helping customers find specific products, answering questions and offering product advice for an easy shopping experience.

Education

High School Diploma -

West Chicago Community High School
West Chicago, IL
05.2021

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Hardware and Software Repair
  • Troubleshooting Network Issues
  • System Maintenance
  • Knowledge on Windows computers
  • Critical Thinking
  • Forklift/ Pallet Jack Experience
  • Order picking experience
  • Secret Security Clearance attained
  • Physically fit to accomplish any task at hand
  • Database Administration
  • Software Installation
  • Hardware upgrades

Languages

  • Spanish
  • English

Timeline

Forklift Operator/Pallet Jack Operator

Glanbia Performance Nutrition
09.2023 - Current

IT Support

TEKsystems
10.2022 - Current

IT Specialist

US Army National Guard
09.2021 - Current

Cashier/Grocery Stocker

Jewel Osco
05.2019 - 02.2021

High School Diploma -

West Chicago Community High School

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Jonathan Sanchez-Castro