JONATHAN SANCHEZ RAMIREZ
Carrollton
Summary
Bilingual customer service leader with strong expertise in managing and developing high-performing teams. Skilled in conflict resolution, communication, and process improvement, ensuring smooth operations and customer satisfaction. Known for adaptability and results-driven approach in dynamic environments. And bringing a piece of mind to clients.
Overview
14
14
years of professional experience
Work History
Bilingual Medical Referral Coordinator
Clinicas Del Camino Real
03.2025 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Data entry of authorization into Electronic Health Records and /or Utilization Review system, ensuring that all referrals are tracked through to a completed visit and a report is received.
- Knowledgeable about the regulations of various payer sources including, but not limited to: Self Pay, Private Insurance, Medi-Cal, Medicare, Medi-Cal & Insurance Managed Care/HMO, Children’s Health and Disability Prevention (CHDP), Healthy Families, Family PACT, and California Children’s Services (CCS). Knowledgeable about the regulations regarding these various payer sources.
- Manages member/patient and provider inquiries regarding referral status, the authorization process and other issues in a courteous and professional manner.
Bilingual Customer Service Representative
Endurance Warranty Services
01.2023 - 02.2025
- Translated correspondence to and from customers more comfortable with English.
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary in Both english and Spanish.
- Managed difficult customer situations with professionalism and empathy.
- Answered customer inquiries via phone, email, and chat.
- Processed orders, prepared correspondences, and completed required documentation both in english and spanish.
- Explained to customer’s what do in a situation in case they needed road side assistance, or mechanical breakdowns.
Bilingual Customer Service
National Life Group
01.2020 - 01.2023
- Provided customers with accurate information regarding orders and delivery status.
- Developed rapport with customers by actively listening and empathizing with their concerns.
- Resolved customer complaints in timely and professional manner. 150+ calls
- Managed high call volume while maintaining positive attitude and excellent service quality.
- Recommended suitable life insurance products based on clients' objectives and requirements.
- Managed existing client accounts by conducting periodic reviews of coverage levels, beneficiary designations, premium payment schedules, or other relevant details that may warrant updates or adjustments based on changing circumstances since initial purchase date.
- Collaborated closely with underwriters to evaluate coverage levels, policy terms, and premiums for clients.
Construction Supervisor
AT&T Fiber Optics
01.2012 - 01.2019
- Supervised and directed crews on job sites.
- Encouraged employee development through positive leadership, training and supervision.
- Scheduled daily work tasks for crew members.
- Maintained accurate records of completed work, material usage, and labor hours.
- Utilized hammers Saws, Squares, Saws, Levels, and fastening devices to complete Projects
- Worked with more Knowledgeable professionals to grow understanding of principles and construction standards.
- Resolved conflicts between crew members in fair and timely manner.
- Oversaw team activities to maximize productivity and maintain progress against goals.
Education
High School Diploma -
Math, Engineering, Technology, Science Academy
Carrollton, TX06-2012
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Richland Community College
Garland, TX09.2012
No Degree - Human Resources
Universidad Del Valle De México (UVM)
Puebla Mexico08-2027
Skills
- Spanish and English translation
- Call escalation resolution
- Payment collection
- Team collaboration
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Microsoft, Sales Force
- Call center experience
- Active listening
- Flexibility and adaptability
- NextGen systems
LANGUAGE
English Proficient (C2)
Spanish Advanced (C1)
Timeline
Bilingual Medical Referral Coordinator
Clinicas Del Camino Real
03.2025 - Current
Bilingual Customer Service Representative
Endurance Warranty Services
01.2023 - 02.2025
Bilingual Customer Service
National Life Group
01.2020 - 01.2023
Construction Supervisor
AT&T Fiber Optics
01.2012 - 01.2019
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Richland Community College
High School Diploma -
Math, Engineering, Technology, Science Academy
No Degree - Human Resources
Universidad Del Valle De México (UVM)
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