Jonathan Sanders
Walworth
Summary
Dedicated customer service representative with over 20 years of experience in fast-paced environments, skilled in resolving issues and enhancing customer satisfaction through effective communication and problem-solving techniques.
Overview
28
28
years of professional experience
Work History
Assistant Supervisor/Supervisor
SeaWorld Parks and Entertainment
Orlando, Florida
01.2007 - 08.2025
- Provided World Class Guest Service by greeting, assisting and responding to customer inquiries and concerns.
- Supervised employees engaged in sales to ensure daily budgeted goals were met.
- Monitored sales activities to ensure customers receive satisfactory service and quality products.
- Responsible for inventory and ordering product.
- Responsible for hiring and training new employees and created Memos and Addendums when a process or procedure changes.
- Responsible for delegating task daily.
- Planned and prepared schedules, responsible for maintaining employee records and responsible for employee time cards.
- Participated in creating Standard Operating Procedures for the department.
- Created positive working relationships between departments.
- Overseeing the Guest Arrivals Operation daily. Responsible for Tolls, Parking, Tickets, Bag Check, Turnstiles and the Information/Reservation Counter.
Sales Associate/Department Manager/Salaried Manager
Walmart Stores Inc.
Bentonville, Arkansas
06.1997 - 10.2006
- Resolved customer issues or concerns regarding sales and services.
- Providing excellent customer service and delivering a quality product.
- Responsible for schedules, training and performance evaluations to better develop Associates creating more positive experiences and overall success.
- Created a positive working environment for all employees and built a strong working relationship within the store and upper management.
- Responsible for reviewing operational records and reports to project sales and determine profitability.
- Responsible for inventory control and ordering.
- Prepared budgets and approved budget expenditures.
- Maintained a safe and clean environment for both staff and customers and delegated task to all Associates.
- Involved in assisting customers with camera purchases, cell phones and accessories. Held accountable for budgets, scheduling, and all finances monthly.
- Participated in Store Planning which involved traveling from store to store managing various projects, supervising associates, modularizing merchandise and maintaining store fixtures.
Education
Associates Degree - General Studies
South West Missouri State University - West Plains
Missouri01.1996
Skills
- Empathy
- Team Work
- Adaptability
- Conflict Resolution
- Customer Service
Timeline
Assistant Supervisor/Supervisor
SeaWorld Parks and Entertainment
01.2007 - 08.2025
Sales Associate/Department Manager/Salaried Manager
Walmart Stores Inc.
06.1997 - 10.2006
Associates Degree - General Studies
South West Missouri State University - West Plains