JONATHAN SAN NICOLAS
Sheppard AFB,United States
Summary
United States Army National Guard member with active U.S. government secret clearances. I am a team player, relationship builder, and highly effective communicator with excellent multitasking, organizational and time management skills. Motivated, mentored and lead by example, using my personal experience backed judgement, strong work ethic, and irreproachable integrity, derived from my 16+ years of workforce experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Support Technician /Immersive Technology Support
Cherokee Federal/Nation
Sheppard AFB Tx, United States
10.2023 - Current
- Monitor ticket queues daily (BMC REMEDY)
- LRA (Local Registration Authority) user - Issued 40ea Alternate Tokens for use to Foreign National Students
- Submit user accounts to Airforce Directory Services to process student accounts and provision them using IAO express,
- IAO (Information Assurance Officer) Liaison,
- Use ATIMS (Automated Technology Information Management System) to create registration, issue their token, and to change or reset pin number,
- Process every Friday more than 200 plus students from Lackland AFB to Sheppard AFB, Assist with student account issues such as: account locked, disabled, Microsoft license, IA training override, and network access,
- Submit daily reports,
- Answer calls, assist with customer's needs,
- Re-image (wipe and load) devices as per customer's request,
- Troubleshoot devices and figure the problem,
- Update device programs as needed,
- Issues and obtains hand receipts (AF1297),
- Handles a total of 10,000ea and more devices under contract,
- Works on a total of 200ea or more eTool devices per month,
- Install ETIMS software and sync process for student TO's (Technical Order) on eTool devices,
- Install P & W (Pratt and Whitney) software on eTool devices,
- Install Empact software for virtual headset uses,
- Updated and software install of 500ea AR/VR headsets, Re-image 200ea or more student devices (Microsoft Surface Pro tablet, Getac tablets/ laptops (B300's), HP laptops, Lenovo, Panasonic), per month,
- Submit Getac / Surface Pro tablets out for warranty, retrieving RMA and sending out device,
- Install/ map out drivers as requested per customer,
- Verify and update devices into correct organization unit (Active Directory),
- Use REGISTRY application for joining device onto the network/domain,
- Add/remove computer names to security groups and organization unit,
- Use DRA (Directory and Resource Administrator) to create/delete computer devices to the domain and update properties,
- Inspect and change out if needed Ethernet cable lines from device, cabinet lines, and from the cabinet to the wall,
- Organize/ rewire cabinet lines for proper use,
- Test cable lines using the Fluke tester/Verify if port is active/disabled,
- Works with Infrastructure on adding printer Ip address and enabling ports,
- Inspect wire/RJ45 adapters and change as needed, Use Microsoft Word, Excel, and Outlook daily, Assist customers at location or advice to bring devices into work area.
IT Support Technician /Immersive Technology Support
Insight Global
Sheppard AFB Tx, United States
03.2023 - 10.2023
- Monitor ticket queues daily (BMC REMEDY),
- Submit daily reports,
- Answer calls, assist with customer's needs,
- Re-image (wipe and load) devices as per customer's request,
- Troubleshoot devices and figure the problem,
- Update device programs as needed, Issues and obtains hand receipts (AF1297),
- Handles a total of 8051ea and more devices under contract,
- Work on a total of 200ea or more eTool devices per month,
- Install ETIMS software and sync process for student TO's (Technical Order) on eTool devices, Install P & W (Pratt and Whitney) software on eTool devices,
- Re-image 200ea student devices (Microsoft Surface Pro tablet, Getac tablets/ laptops (B300's), HP laptops), per month,
- Install/ map out drivers as requested per customer, Updated and software install of 500ea AR/VR headsets,
- Verify and update devices into correct organization unit (Active Directory),
- Use REGISTRY application for joining device onto the network/domain,
- Inspect and change out if needed Ethernet cable lines from device, cabinet lines, and from the cabinet to the wall,
- Organize/ rewire cabinet lines for proper use,
- Test cable lines using cable testers, Inspect wire/RJ45 adapters and change as needed,
- Use Microsoft Word, Excel, and Outlook daily, Assist customers at location or advice to bring devices into work area.
Warehouse Specialist
Accent Controls, Department of Logistics Agency
Santa Rita, Guam
10.2021 - 03.2023
- Reports and provides daily concerns or updates with team members, Follows established guidelines in performing day-to-day routine tasks as outlined in Standard Operating Procedures (SOPs) and Technical Manuals, Understands and perform tasks IAW with site established Physical Inventory Control Plan (PICP), Capable of executing the program and meeting required company and contract metrics, Understands and performs the technical aspects of inventory and storage management functions (Receiving / Induction, Customer requisitions, and Transportation), Capable of executing Causative Adjustments Research Plan: perform causative research and reconcile inventory adjustments in stock records within required timeframes, Communicate with warehouse on measures to improve and maintain inventory accuracy goals, Performed in storage inspections, minor repair of packaging, and limited testing of material to detect deterioration of material and/or packaging, site and company records are updated, and provide timely updates to material attributes (i.e., identification, unit of pack, unit of issue, etc.), Discrepancies: prepared, submit, monitor, and resolve supply discrepancy reports (customer complaint discrepancies and internal stock discrepancies), Capable of executing Physical Inventories Program: monitoring daily warehouse / cyclic inventories, Performed research and reconciliations to correct imbalances and prevent order denials, Organize Sample Inventory schedule and oversee to improve overall stock accuracy levels, Performed routine workload analysis from storage management generated reports and prepare reports for management review, Provides customer support responding to requests for information, inspections, and various inventory related statuses with specified time frames, Understand and execute assigned tasks IAW with site established Quality Control / Customer Service Plan (QC/CSP), Performs Quality Control audits, monitor sampling plans, spot troubleshooting errors discovered and provide resolution, Implements and provides process improvement training based on trends & analysis of Quality Control audits, Provides process and inventory analysis and make recommendations for improvements, Utilizes Query Management System along with warehouse management system to provide management analysis reports for review, Develops and utilize spreadsheets within excel to capture data collected, Develops checklists based on Standard Operation Procedures for applicable processes, the contract and QMT checklist items, Submit for management review and approval, Executes daily and short-to-long range projects with minimal supervision, Responds to Surveillance reports from the CGA with learned knowledge of the contract, SOP's and QMT checklist items, Provides timely and accurate records and reports as required, Designated issuance of Government ID tokens to Foreign National Students using ATIMS, Use Airforce Directory Services for submitting roles on Foreign National Students, Designated IAO express user among my colleagues, Handles and process student issues such as: Microsoft licenses, Enabling /Unlocking Accounts, IA training updates, and reset pin using vESD (IAO Express), Move over 200 plus students every Friday from Lackland AFB to Sheppard AFB OU, Operate DRA servers (Airforce Active Directory) creating, adding right Security Groups/ Organization Unit for devices, Work with assistance from the Communication Focal Point for patching up vulnerabilities, updating, and re-imaging.
Inventory Clerk/ Supply Technician/ Forklift Operator
Navy Exchange
Santa Rita, Guam
11.2011 - 06.2021
- Knowledgeable of Inventory/Warehouse compliance of Security, Health & Safety Procedures, maintenance of stable conditions or temperatures for perishable items, chemicals, etc., Validated inventory for official warehouse and computerized records, Designated for reporting any network or computer related technique issues to IT support group, Compile and report any discrepancies with inventory records to Supervisor, Perform merchandise transfers from a return to stock order, Works with commissary personnel with validating orders to the warehouse, Receives warehouse deliveries, assist with loading/unloading from delivery truck/container to warehouse, Cycle Counts random storage locations to ensure accuracy, Meeting deadlines on any purchase's orders (ship orders or store orders), Accountability and maintaining stockroom/warehouse are well organized, arranged, and cleared of debris according to Standard Operating Procedures (SOP), Maintained logs of all products and supplies, File all delivery and inventory receipts, Uses inventory software to keep track of orders, returns, and supplies, Prepares inventory reports detailing any overstock or missing items and presents reports to Supervisor, Moves and restructures organization of stockroom to make space for new inventory, When needed, designated to perform role of leadership within the inventory team, Ship coordinator assistance to all military ship needing request of merchandise, Remove any defective or expired merchandise for return, Packs up items for return and creates shipping labels, Submits orders for replenishment of inventory, Reviews shipping and receiving documents for accuracy, Assists inventory manager in devising new ways to reduce shrink and maintain inventory control, Uses computer to navigate and access data within warehouses to include Microsoft-Excel, Word, Power Point, and Outlook, Designated safety representative, Attend monthly safety meetings regarding any issues, Help with safety issues such as adding safety data sheets within warehouses, forklift data sheet, GSA vehicle preventative sheet, and work gear safety sheet, Operates material handling equipment's such as propane, electric and diesel forklift, select stock picker, scissor forklift, electric pallet jack, torrent truck and swing-reach lift forklift, Designated forklift instructor/Issuance for Navy Exchange Warehouses-Conducts trainings in a classroom and outdoor setting, Receives, examines, and determines the condition and disposition of a wide variety of materials, Kind Condition Count (KCC) material and compares data against property to assure correct information including proper documentation to include national stock number (NSN), description, quantity, unit of issue, disposal authority code, and condition code (C/C), Inducts material after a KCC and give it an assigned location for proper stowing, Performs special and periodic inventory of property; re-palletizes/re-locates property as necessary, Operates forklifts and related materials handling equipment to move, load and unload, stack or unstack palletized materials, supplies, and equipment, IT assistance for the Navy Exchange Distribution Center, Submitted reports on handheld issues such as updating software, changing software, and syncing through the WMS Oracle system, Submitted tickets of account issues, account setups, and account upgrades on level on personnel, Submitted and work on Networking issues through our IT tech, verifying network status with computer systems and handheld units, Submitted and reported on printers and label printers for network issues and setup for computer systems, A designated IT support assistant for Navy Exchange Guam DC location.
Education
University Of Maryland Global
01.2021
High School Diploma -
Southern High School
Santa Rita, GU06.2010
Skills
- Customer Service
- Operations Monitoring
- User Training
- System Installation
- System Troubleshooting
- Component Replacement
- Installation and Repair
- Written/Verbal Communication
- Attention to Detail
- Software configuration
- Product Inspections
- System Tests
- Customer interaction
- Equipment Repair
- Equipment Maintenance
- System diagnostics
- Troubleshooting
- Deadline-oriented
- Complex Repairs
- Issue Resolution
- Hardware Installation
- Information tracking
- Multitasking and Organization
Certification
- CompTIA Security Plus Certification, 06/2023, 06/2026
- Forklift, 07/2022
- Chauffeurs, 11/2022
- General Service Administration Operator, 06/2020
- Utility Task Vehicle, 06/2020
- Firearms ID, 11/2025
Highestposition
NF-2/E-4/ IT Support Technician /Inventory Supply Specialist /Security Escort (Secret)/Warehouse Specialist
Maycontactsupervisors
- Michele Borel (Current)
- Marla Reyes
- Daniel Brown
- Raymond Merfalen (Military)
- Paul Mendiola
Militarytraining
Basic Training/Advanced Individual Training, Fort Benning, GA, 05/2018
Clearances
Security Clearance (Secret) - Current (Received October 2019)
Veteranspreference
Yes
Citizenship
United States Citizen
References
AVAILABLE UPON REQUEST
Languages
English
Professional
References
References available upon request.
Timeline
IT Support Technician /Immersive Technology Support
Cherokee Federal/Nation
10.2023 - Current
IT Support Technician /Immersive Technology Support
Insight Global
03.2023 - 10.2023
Warehouse Specialist
Accent Controls, Department of Logistics Agency
10.2021 - 03.2023
Inventory Clerk/ Supply Technician/ Forklift Operator
Navy Exchange
11.2011 - 06.2021
University Of Maryland Global
High School Diploma -
Southern High School
- CompTIA Security Plus Certification, 06/2023, 06/2026
- Forklift, 07/2022
- Chauffeurs, 11/2022
- General Service Administration Operator, 06/2020
- Utility Task Vehicle, 06/2020
- Firearms ID, 11/2025
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