Jonathan Santimaw

• Lead a team of dispatchers in collaboration with department managers to analyze budget execution and capacity considerations.
• Uphold positive customer experience standards through efficient written and verbal communication styles, aligning urgency with execution.
• Evaluate departmental P&L projects to enhance overall margins on dispatched jobs across all departments.
• Develop streamlined operating procedures that optimize labor spend for effective daily task delegation.
• Create and implement weekly training modules to improve performance metrics for team members.
• Foster a promote-from-within culture by aligning training modules and key learnings with individual career growth.
• Initiate and organize community outreach programs, linking marketing spend to overall return on investment.
• Demonstrate company commitment to local community initiatives, projecting positive impacts on community needs.

Achievements:

• Successfully increased overall margins on dispatched jobs by implementing strategic P&L projects.
• Improved team performance metrics through the development and implementation of targeted weekly training modules.
• Established a positive promote-from-within culture, contributing to team members' career growth and satisfaction.
• Demonstrated corporate social responsibility by leading and organizing impactful community outreach programs.

Skills:

• Team Leadership
• Operations Management
• Budget Analysis
• Communication
• Process Optimization
• Training and Development
• Community Outreach

• Excelled as a Front of House server, showcasing exceptional customer service skills.
• Selected as a trainer for new front-of-house staff, contributing to the onboarding and development of new team members.
• Served as a skilled trainer for approximately 3 years, imparting knowledge and expertise to enhance team performance.
• Promoted to Shift Leader, overseeing staff operations and efficiently managing peak periods.
• Took on the additional responsibility of Grill Cook, seamlessly multitasking between roles to contribute to kitchen operations.
• Addressed and resolved guest complaints professionally and promptly, ensuring a positive experience for both guests and staff.
• Emerged as a dependable and influential leader, recognized as a pillar of strength within the team.

Skills:

• Customer Service
• Cash Handling
• Sales
• Team Collaboration
• Communication
• Problem Solving

• Provided exceptional customer service with expertise in stocking, loss prevention, photo development, onboard training, and order processing.
• Specialized in cough and cold stocking, ensuring optimal product presentation for enhanced customer experience.
• Played a key role in training and developing team members in various aspects, including stocking procedures, loss prevention measures, photo development techniques, onboard training, and order processing.
• Focused on implementing loss prevention and security initiatives to safeguard company assets.
• Contributed to the improvement of operational efficiency through effective training programs and skill development.
• Played a crucial role in forecasting and maintaining inventory levels for seamless order processing.

Achievements:

• Enhanced product presentation and customer satisfaction through specialized stocking in cough and cold products.
• Successfully implemented and maintained effective loss prevention and security measures on company assets.
• Contributed to the overall improvement of operational efficiency through comprehensive training and development programs.

Skills:

• Customer Service
• Training and Development
• Stocking
• Loss Prevention
• Photo Development
• Order Processing
• Forecasting