Jonathan Santos

Dynamic business professional with over 10 years of experience in retail management, customer service, and hospitality. Proven track record in building high-performing teams, optimizing operations, and enhancing customer satisfaction. Multilingual and adaptable, with a strong focus on sustainable development and continuous professional growth. Recognized for leadership skills and ability to implement effective training and engagement strategies to drive organizational success.

"Keep your feet on the ground, your heart in the work, and your eyes on the purpose."

• Launched a new AT&T retail location from scratch, establishing operational processes, hiring and training staff, and consistently exceeding monthly sales targets by 20%+.
• Increased guest satisfaction and operational efficiency at La Squared by streamlining front- and back-of-house workflows and learning Vietnamese to better support staff communication and service coordination.
• Boosted departmental sales at Restaurant Depot by organizing successful seasonal events and optimizing layout design, resulting in improved customer flow and higher conversion rates.
• Recognized as a top-performing manager at multiple companies for exceeding revenue goals, maintaining audit compliance, and delivering consistently high customer satisfaction.
• Trained and developed over 20+ new employees across roles at Starbucks and AT&T, creating high-performing teams known for collaboration, productivity, and low turnover.
• Customized client solutions by taking precise measurements and placing special equipment orders at Restaurant Depot, leading to increased customer retention and repeat business.
• Improved customer experience and retention by resolving issues with empathy, upselling strategically, and maintaining one of the highest satisfaction ratings on the team.
• Fostered long-term customer relationships by delivering personalized service and remembering preferences, contributing to repeat business and increased customer loyalty at Starbucks.
• Adapted quickly to new roles and industries, demonstrating versatility by succeeding in leadership positions across telecom, food service, equipment sales, and customer support.
• Managed inventory, service, and customer-facing operations simultaneously, supporting high-volume environments with minimal errors and high team morale.