Jonathan Santos
Richmond Hill,NY
Summary
Professional with extensive experience in public and private transportation, recognized for exceptional productivity and efficiency. Expertise in route planning, safety protocols, and customer service, contributing to seamless operations. Proven ability to enhance passenger satisfaction through effective communication, problem-solving, and time management. Background includes electrical work and engine repair, demonstrating a strong work ethic and technical proficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Coach Bus Driver
NYC Limousine VIP
Queens, New York
04.2025 - Current
- Operated large passenger buses safely on designated routes.
- Ensured compliance with transportation regulations and safety protocols.
- Assisted passengers with boarding and disembarking from the vehicle.
- Conducted pre-trip inspections to verify vehicle readiness and safety.
- Communicated effectively with dispatch regarding route changes or delays.
- Managed passenger behavior and addressed issues to ensure a pleasant journey.
- Maintained accurate records of trips, including mileage and passenger counts.
- Greeted new passengers when they boarded the coach bus and provided them with instructions for their journey.
MTA Bus Operator
MTA New York City Transit Authority
Queens, New York
07.2013 - 10.2021
- Operated bus safely according to company policies and traffic regulations.
- Assisted passengers with boarding and alighting from the bus.
- Maintained cleanliness and orderliness of the bus interior.
- Communicated effectively with passengers regarding routes and schedules.
- Conducted pre-trip inspections to ensure vehicle safety and functionality.
- Reported maintenance issues to the appropriate department promptly.
- Followed designated routes while adapting to real-time traffic conditions.
- Provided excellent customer service to enhance passenger experience.
- Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
- Provided safe and reliable transportation for passengers to their destinations.
- Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
- Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Adhered to set schedules while operating buses safely along assigned routes.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Observed local laws and regulations governing public transportation operations throughout shifts.
Apprentice Electrician
NY Electrical Design
Freeport, NY
01.2010 - 07.2013
- Installed electrical systems under supervision of licensed electricians.
- Assisted in troubleshooting electrical issues for residential projects.
- Maintained tools and equipment to ensure optimal performance and safety.
- Followed safety protocols during all electrical work and job site activities.
- Assisted with wiring, panel installation, and circuit testing tasks on-site.
- Documented work performed daily for compliance with industry standards and regulations.
- Measured, cut and bent wire and conduit using hand tools and power tools.
- Installed electrical wiring and fixtures, such as outlets, switches, circuit breakers, junction boxes and wall sockets.
- Installed lighting fixtures such as fluorescent bulbs or LED lights.
- Assisted with electrical installation tasks, added new wiring, and adjusted breaker boxes.
- Kept work areas clean, neat, and free of hazards.
- Performed general maintenance on electrical systems including replacing worn parts and repairing faulty wiring.
- Tested continuity of circuits in electrical wiring using testing devices such as ohmmeters, voltmeters and oscilloscopes.
Education
Some College (No Degree) - Some College
Queensborough Community College
Oakland Gardens, NYGED -
New York Dept of Education
Queens, NYSkills
- Vehicle operation and navigation
- Pre-trip inspections and safety compliance
- Traffic regulation knowledge
- Customer service excellence
- Electrical installation and troubleshooting
- Circuit testing and maintenance
- Safety protocol adherence
Certification
- Commercial Drivers License Class B - Passenger Endorsement and DOT Medical Certification
Timeline
Coach Bus Driver
NYC Limousine VIP
04.2025 - Current
MTA Bus Operator
MTA New York City Transit Authority
07.2013 - 10.2021
Apprentice Electrician
NY Electrical Design
01.2010 - 07.2013
Some College (No Degree) - Some College
Queensborough Community College
GED -
New York Dept of Education