Jonathan Saunders
Battlefield,MO
Summary
Motivated leader with a passion for empowering and developing colleagues. Demonstrated expertise in sales leadership, consistently achieving exceptional results. Committed to continuous learning and open to acquiring new skills. Embracing a growth mindset, views mistakes as valuable learning opportunities and strives for personal improvement. Known for giving my full effort, and approaching each task with my full dedication and commitment
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Leader
Glide Xpress
03.2023 - Current
- Successfully ran two car washes, with a very high sales percentage on memberships.
- Collaborated with my assistant store leaders to develop strategies for achieving sales and profit goals.
- Periodically, I performed preventative maintenance on the equipment. I also did some small repairs on the equipment when possible.
- Maintained chemical levels where they needed to be, to ensure a high quality of wash. While ordering more when needed.
- Delegated daily tasks to team members to optimize group productivity, and maintain a clean and organized locations.
- Mentored staff to enhance skills and achieve daily targets, using hands-on, motivational leadership. Including interviewing and onboarding of new staff to maintain top level performers.
Crew Leader/Supervisor
Mister Car Wash
08.2020 - 03.2023
- Helped process cars, and clean cars on the inside as well as dry off the outside.
- The first line between customers and management if there was an issue.
- Maintained chemical supply and inventory for cleaning.
- Monitored operation of cleaning machines and stopped machines or notified managers when malfunctions occurred.
- Delegated daily tasks to team members to keep production running smoothly.
- Trained newly hired crew members to prepare their for job roles.
- Organized crew placement per job function when assigning work.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Completed minor adjustments and repairs to assigned equipment.
- Worked productively as lead or helping team members to drive customer satisfaction.
Retail Sales Associate
Lowe's Home Improvement
03.2020 - 08.2020
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Operated the forklift to move stock from shelf to shelf.
- Worked multiple different departments when needed.
Crew Trainer
Taco Bell
09.2017 - 10.2019
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Developed and implemented strategies to enhance team performance, improve processes and reduce order times.
- Cooked multiple orders simultaneously during busy periods.
- Maintained a hygienic kitchen with regular mopping, disinfecting workspace and washing utensils.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific orders with my extensive menu knowledge.
- Answered customer questions and provided store information.
- Operated cash register and POS system to receive payment by cash and credit card.
Education
Some College (No Degree) - Graphic Design
Missouri State University
Springfield, MOSkills
- Product and service knowledge
- Goal setting
- Staff training
- Employee Development
- Team building
- Verbal and written communication
- Customer Relations
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Time management
- Performance tracking and evaluation
- Employee coaching and motivation
- Microsoft Office expertise
- Graphic and Media Design
Certification
- Certified for CPR -2019
- Licensed Forklift Operator - 2020
Timeline
Store Leader
Glide Xpress
03.2023 - Current
Crew Leader/Supervisor
Mister Car Wash
08.2020 - 03.2023
Retail Sales Associate
Lowe's Home Improvement
03.2020 - 08.2020
Crew Trainer
Taco Bell
09.2017 - 10.2019
Some College (No Degree) - Graphic Design
Missouri State University
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