Jonathan Schalk
Derry,NH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I'm an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.
Overview
8
8
years of professional experience
Work History
Manager
Crack'd Kitchen & Coffee
Salem, NY
09.2022 - Current
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with industry regulations and company policies.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Server/Manager
Texas Roadhouse
East Meadow , NY
04.2016 - 09.2022
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Provided information about menu selections and made recommendations.
- Trained and acclimated new servers to restaurant's culture and operations.
- Directed and assisted in general dining room cleaning and sanitation.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma -
Seaford High School
Seaford, NY06-2008
Skills
- Multitasking
- Dependable and Responsible
- Customer Relations
- Calm Under Pressure
- Organizational Skills
- Team Management
- Cultural Awareness
- Planning
- Attention to Detail
Timeline
Manager
Crack'd Kitchen & Coffee
09.2022 - Current
Server/Manager
Texas Roadhouse
04.2016 - 09.2022
High School Diploma -
Seaford High School