Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Schmidt

Jonathan Schmidt

Chicago,IL

Summary

Highly-motivated employee with a desire to both take on and lead new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Consistently strive towards a collaborative work environment to reach short- and long-term goals. Adept at working autonomously and quickly mastering new skills and career parameters.

Overview

17
17
years of professional experience

Work History

Senior Client Sales & Success Manager

RealPage, Inc.
Dallas, TX
10.2015 - Current
  • Efficiently manage a portfolio of more than 100 accounts valued at over $4,000,000, while successfully maintaining greater than a 95% client retention rate
  • Design, organize, and lead client-facing presentations to include adaptable functionality, data analytics, and web interface capabilities
  • Skillfully oversaw and directed a company-wide client platform migration through intensive calls, demonstrations, and communicative responses to client-facing questions
  • Facilitate communication between current and prospective clients to ensure favorable brand positioning among competitors
  • Consistently research market trends and industry development to maintain organizational success
  • Instituted, designed, and directed all product initiatives for a niche sector for clientele to increase management flow and productivity through expert knowledge and interdepartmental cooperation
  • Led cross-training sessions to better educate internal team members on additional solutions, achieving higher client satisfaction and communication, as well as profit margins
  • Review and resolve client concerns and issues, especially during the pandemic, researching relevant details and clearly communicating solutions
  • Build sustainable client relationships based on trust by applying excellent communication and interpersonal skills
  • Manage and update physical and maintained digital client account records to keep statuses accurate and current
  • Personalize client experiences to ensure alignment of their own internal goals, functions, and corporate structure
  • Implement new company platform initiatives; consistently learning and mastering new technologies to improve client service
  • Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections

Broker

Prudential
Chicago, IL
08.2010 - 10.2015
  • Acquired new clients, while sustaining a wide clientele network, through steadfast dedication to each individual's personal/familial needs through market knowledge, research, and education
  • Efficiently and aptly facilitated negotiations in a cross-functional manner for each transaction, ensuring both ease and expertise throughout the process
  • Designed individual marketing plans for every client within my portfolio based on client personalities and ultimate end-goals, assuring the process was both personable and professional to each individual need
  • Initiated self-implementation of a business blog, newsletter, and website to engage potential and existing clients - outreach, personal client interaction, and public education devised to ensure unique layers of transparency and integrity
  • Consistently awarded "Top Earner" designations throughout my tenure due to a broad range of adaptation from buyer agency, seller representation, and renter accommodation
  • Applied strict company and regulatory standards when producing contracts and documentation, allowing seamless legal satisfaction for efficiency and understanding
  • Collaboratively cooperated cross-functionally through both internal and external support sources, including legal, lending, other Broker agencies, and inspection companies to expedite the development of the deal
  • Remained current on local market trends and shadow markets to identify specific niches to personalize the client process
  • Verified completion of all legal formalities through thorough research and copywriting processes
  • Trained and directed agents on consultative sales techniques while assessing needs of buyers to provide relevant context during client interactions
  • Cultivated relationships with community leaders, organizations, and business to support volunteer efforts and engage in the local community

Business Development & Marketing Manager

Soccer Enterprises, Inc.
Chicago, IL
05.2007 - 08.2010
  • Successfully managed organizational recruiting and outreach programs, raising the number of clientele by 60% within the first two years
  • Directed external marketing and communications initiatives, including company website, weekly newsletters, and advertising initiatives for both current and prospective clients
  • Determined business and marketing development opportunities while implementing effective strategies for client acquisitions and retainment
  • Oversaw and developed short-term and long-term vision and strategy to achieve targeted sales objectives, leading to a 40% revenue growth
  • Identified new opportunities through pipelining, pre-qualification, and territory management and analysis
  • Gathered and analyzed business, market, and competitor information to align and support development of a strategic marketing plan
  • Capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
  • Participated in industry and trade organizations to cross-collaboratively build business
  • Drove customer intimacy and brand value by defining and segmenting needs, pain points, and client expectations
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
  • Improved profit margins 47% by effectively managing expenses, budget, and overhead, increasing and optimizing client retention and membership
  • Prepared and presented budgets, and approved budget expenditures in alignment with long-term company goals

Congressional Liaison - Economic Department

The Embassy of Chile
Washington, DC
05.2006 - 09.2006
  • Attended Congressional Select Committee Hearings as a Representative of Chile pursuant to Economic Legislation, Trade Agreements, and Import Statuses
  • Researched and monitored current legislation to advance trade relations; followed up on trade security issues between the Chilean Government and the United States in the post-Free Trade Agreement signed by both countries
  • Drafted reports for the Chilean government in Santiago containing vital information affecting U.S.-Chile trade relations and regulations
  • Consistently met deadlines while navigating intense and high-pressure situations
  • Maintained professionality and efficiency while working closely with both Congressional and Embassy Leadership
  • Developed plans and materials to communicate organizational activities beneficial to environment, public safety, or other social issues in Chile
  • Responded to requests for information from media and designated spokespeople to ensure a positive brand initiative for all Chilean exports to the U.S.
  • Wrote press releases for both the Chilean and U.S. Governments to promote the Economic Department of the Embassy
  • Coordinated public responses to environmental management conflicts or incidents
  • Consulted with advertising agencies to arrange promotional campaigns for products and organizations aligned with Trade Relations between Governments
  • Conferred cross-collaboratively with support personnel to coordinate targeted promotional material and brand placement to achieve short- and long-term initiatives given to us by the Chilean Government

Education

Bachelor of Arts - International Affairs, Emphasis On Humanities

University of Georgia
Athens
05.2007

Skills

  • Strategic Planning
  • Sales Proficiency
  • Customer Service
  • Business Development
  • Policy and Procedure Publication & Implementation
  • Client Interfacing
  • Revenue Growth
  • Customer Retention
  • Microsoft Office Suite
  • CRM Software
  • Account Management
  • Pipeline Development
  • Strategic Communications

Timeline

Senior Client Sales & Success Manager

RealPage, Inc.
10.2015 - Current

Broker

Prudential
08.2010 - 10.2015

Business Development & Marketing Manager

Soccer Enterprises, Inc.
05.2007 - 08.2010

Congressional Liaison - Economic Department

The Embassy of Chile
05.2006 - 09.2006

Bachelor of Arts - International Affairs, Emphasis On Humanities

University of Georgia

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Jonathan Schmidt