Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Sego

Hallsville,TX

Summary

Experienced Service Manager with a demonstrated history of working in the restaurant industry. Skilled in driving sales, steps of service, and guest satisfaction. Strong operations professional with a focus on staff management, training, and development.

Overview

7
7
years of professional experience

Work History

Bar Manager

Longhorn Steakhouse
06.2023 - Current
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized quality assurance by completing frequent line checks.

Front of House Manager

Torchys Tacos
03.2022 - 06.2024
  • Revolutionized team cohesion with dynamic leadership, enhancing morale and efficiency.
  • Initiated an elite customer service program, raising the bar for guest satisfaction.
  • Refined beverage cost controls, ensuring optimal COGS while maintaining premium service.
  • Substantially lifted customer satisfaction scores rapidly post-implementation.
  • Fostered community engagement by orchestrating successful fundraising events.

General Manager

Freddy's Frozen Custard & Steakburgers
10.2022 - 03.2023
  • Spearheaded sales growth and boosted team morale through strategic leadership.
  • Conducted weekly inventory management to ensure operational efficiency.
  • Consistently achieved all monthly COGS metrics, demonstrating exceptional performance.

Assistant Manager

Freddy's Frozen Custard & Steakburgers
11.2019 - 09.2022
  • Fostered a welcoming work atmosphere, enhancing customer satisfaction and loyalty.
  • Successfully drove sales growth for a new franchise location, establishing a strong market presence.
  • Achieved three consecutive perfect scores in food safety audits, ensuring compliance and high standards.
  • Consistently met all monthly COGS targets, demonstrating effective cost management and operational efficiency.

Assistant Manager

Whatta Burger Drive In
06.2019 - 11.2019
  • Elevated underperforming store to high standards through rigorous oversight.
  • Implemented weekly inventory protocols, ensuring optimal stock levels.
  • Achieved near-perfect scores in food safety audits, demonstrating exceptional compliance.

General Manager

Jack in the Box
07.2018 - 03.2019
  • Fostered a collaborative team environment, effectively managing operations despite staff limitations.
  • Achieved key performance indicators in inventory cost of goods sold (COGS).
  • Engaged actively with the local community to strengthen brand presence and support.
  • Uphold rigorous management standards to ensure excellence in service and operations.

Education

High School Diploma -

Hallsville High School
01.2009

Skills

  • Driving Sales
  • Steps of Service
  • Guest Satisfaction
  • Enforcing Compliance
  • Overseeing Cleanliness
  • Safety of Guests
  • Front of House Training
  • Managing Performance
  • Liquor Orders Management
  • Controlling Liquor Costs
  • Enforcing Liquor Laws
  • Responsible Alcohol Service
  • Employee Development
  • Application Review
  • Interviewing
  • Hiring Recommendations
  • Work Direction
  • Setting Hours
  • Weekly Schedules
  • Task Assignment
  • Creating Safe Environment
  • Safe Food Handling Procedures
  • Health codes compliance
  • ServSafe compliance

Timeline

Bar Manager

Longhorn Steakhouse
06.2023 - Current

General Manager

Freddy's Frozen Custard & Steakburgers
10.2022 - 03.2023

Front of House Manager

Torchys Tacos
03.2022 - 06.2024

Assistant Manager

Freddy's Frozen Custard & Steakburgers
11.2019 - 09.2022

Assistant Manager

Whatta Burger Drive In
06.2019 - 11.2019

General Manager

Jack in the Box
07.2018 - 03.2019

High School Diploma -

Hallsville High School

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Jonathan Sego