Jonathan Sengkhamphong
Concord,NC
Summary
Proactive and meticulous manager with over 10 years of experience in the material handling industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
8
8
years of professional experience
Work History
Maintenance Technician III
CBRE
06.2024 - Current
- Served as the primary point of contact for customer inquiries regarding maintenance matters, projects, and operations.
- Coordinate with multiple departments to schedule maintenance and projects
- Performed repairs and maintenance to maximize uptime and efficiency
Field Service Technician
Crown Lift Trucks
07.2020 - 06.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Field Service Manager
Crown Lift Trucks
05.2018 - 07.2020
- Led team of up to 10 service technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety.
- Increased team productivity with effective scheduling and resource allocation.
Field Service Supervisor
Crown Lift Trucks
11.2016 - 05.2018
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Facilitated communication between office personnel, subcontractors, and customers.
Education
Associate of Science - Automotive Technology
Universal Technical Institute
Mooresville, NC07.2012
Skills
- Scheduling and Planning
- Client Relationship Building
- Office Management
- Decision Making Aptitude
- Performance Analysis
- Maintenance Management
- Contract Management
Timeline
Maintenance Technician III
CBRE
06.2024 - Current
Field Service Technician
Crown Lift Trucks
07.2020 - 06.2024
Field Service Manager
Crown Lift Trucks
05.2018 - 07.2020
Field Service Supervisor
Crown Lift Trucks
11.2016 - 05.2018
Associate of Science - Automotive Technology
Universal Technical Institute