Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Serafin

Hilldale

Summary

Accomplished Installation Technician with a proven track record at Sign Kings, adept in equipment installation and demonstrating exceptional problem-solving abilities. Renowned for professionalism and customer service, consistently exceeding performance metrics by mastering both technical and soft skills. Mentored new technicians, significantly enhancing team efficiency and reducing installation errors, ensuring high-quality outcomes and client satisfaction.

Professional technician prepared for installation role with solid expertise in system installations, troubleshooting, and maintenance. Proven ability to collaborate within teams, adapt to evolving project needs, and deliver reliable results. Skilled in wiring, equipment setup, and customer support, with strong focus on efficiency and quality. Known for reliability, adaptability, and results-driven approach.

Overview

13
13
years of professional experience

Work History

Installation Technician

Sign Kings
02.2020 - Current
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
  • Installed and configured new equipment and systems according to company standards.
  • Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
  • Provided excellent customer service, addressing questions and concerns during the installation process.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
  • Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
  • Established and maintained effective working relationships with vendors and contractors to support operations.
  • Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
  • Reduced service callbacks by ensuring accurate installations and proper equipment testing.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Conducted regular maintenance checks on previously installed systems, prolonging their lifespan and improving overall system performance.
  • Received positive feedback from clients for exceptional problem-solving skills during challenging installations.
  • Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
  • Streamlined workflow for faster job completion through effective communication with team members.
  • Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
  • Reduced repeat service calls with meticulous attention to detail during initial installations and repairs.
  • Collaborated with team members to complete complex installation projects on time and within budget.
  • Served as mentor to new technicians, sharing best practices and technical knowledge to elevate team performance.

Self Employed/Subcontractor

Self
01.2012 - 01.2019
  • Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
  • Delivered high level of service to all customers and effectively resolved issues.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
  • Production and installation of vinyl graphics, vehicle wraps and signage
  • Deliveries and travel to on site jobs
  • Extreme attention to deadlines and time management

Lead Installer

Reidler Railroad Graphics
01.2012 - 01.2014
  • Improved customer satisfaction by providing efficient and accurate installations.
  • Reduced installation errors, implementing thorough quality control measures.
  • Mentored junior installers, fostering a positive learning environment for skill development.
  • Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
  • Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
  • Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
  • Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.

Education

High School Diploma -

J.M. Coughlin High School
Wilkes-Barre, PA
05-2002

Skills

  • Equipment installation
  • Power tools operation
  • Problem-solving abilities
  • Customer service
  • Self motivation
  • Professionalism
  • Field service
  • Assembly and installation
  • Outdoor installations
  • Job planning
  • Project management
  • Skilled in Managing Multiple Tasks

Timeline

Installation Technician

Sign Kings
02.2020 - Current

Self Employed/Subcontractor

Self
01.2012 - 01.2019

Lead Installer

Reidler Railroad Graphics
01.2012 - 01.2014

High School Diploma -

J.M. Coughlin High School

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Jonathan Serafin