Jonathan Serna
Mercedes
Summary
Dynamic manager with a proven track record at Chick-fil-A, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and conflict resolution, resulting in improved employee engagement and satisfaction. Skilled in time management and inventory control, consistently achieving budgetary goals while delivering high-quality service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Chickfila
04.2023 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Promoted team versatility by cross-training employees.
- Controlled costs to keep business operating within budget and increase profits.
Dietary Aide
The Gardens at Brookridge
06.2022 - 03.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Nurse Assistant
Marbridge Foundation
04.2018 - 05.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
Dietary Aide/dishwasher
Legend Oaks Healthcare and Rehabilitation
04.2016 - 05.2018
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
Education
N/a - Physical Therapy
South Texas College
WeslacoHigh School Diploma -
Mercedes High School
Mercedes, TX05.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Operations management
- Inventory management
- Recruiting and interviewing
Certification
Certified nurse assistant/2018
CPR certified/2018
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Chickfila
04.2023 - 02.2025
Dietary Aide
The Gardens at Brookridge
06.2022 - 03.2023
Nurse Assistant
Marbridge Foundation
04.2018 - 05.2022
Dietary Aide/dishwasher
Legend Oaks Healthcare and Rehabilitation
04.2016 - 05.2018
N/a - Physical Therapy
South Texas College
High School Diploma -
Mercedes High School
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