Jonathan Serrano
San Diego,CA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Ride Technician
SeaWorld Parks & Resorts
San Diego, CA
02.2021 - Current
- Completed routine maintenance and repair.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Operated a variety of machinery and tools safely and efficiently.
- Executed rigorous testing procedures on software and systems to ensure impeccable quality standards.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Aerospace Technician
Applied Composites
San Diego, CA
05.2017 - 11.2020
- Assisted in the installation of new or modified components in aircrafts.
- Maintained records of parts used in repair work and labor times required for each job.
- Replaced worn or defective parts using hand tools and power tools.
- Utilized hand and power tools to detect and repair aircraft malfunctions and damages.
- Reviewed work orders and discussed with supervisors.
- Disassembled units and inspected parts for wear with micrometers, calipers and gauges.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Planned work procedures using charts, technical manuals and experience.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Inspected and verified dimensions and clearances of parts to verify conformance to factory specifications.
- Worked with engineers to develop innovative solutions for complex problems involving composites.
- Inspected completed repairs for conformance with design requirements prior to installation.
- Tested repaired composite parts by conducting a variety of tests including X-ray inspection, ultrasonic testing.
- Ensured that environmental regulations were followed during all phases of production.
- Utilized specialized computer software programs to analyze structural integrity of composites.
- Trained personnel in the proper use of composites when repairing aircrafts.
- Developed repair plans for damaged or worn composite parts and structures.
- Identified areas where improvements could be made in existing manufacturing processes.
- Adhered to safety requirements while on-site.
- Turned valves and dials of machines to regulate pressure, temperature and speed and feed rates.
- Adjusted daily work procedures to meet schedules and maintain product quality standards.
Auto Shop Manager
Torque performace
San Diego, CA
02.2016 - 03.2017
- Maintained accurate records for all vehicles serviced, including labor costs and parts used.
- Enforced safety regulations within the shop premises to reduce workplace accidents and injuries.
- Developed strategies for cost-effective operations, including procurement of parts and supplies.
- Organized weekly staff meetings to discuss shop goals, objectives, and issues.
- Monitored shop performance metrics, such as efficiency and customer satisfaction scores.
- Performed inspections on newly arrived vehicles prior to being serviced or repaired.
- Provided technical advice regarding the diagnosis and repair of automotive systems.
- Assisted customers with inquiries regarding vehicle repairs or services performed.
- Coordinated scheduling of vehicle repairs with customers, ensuring timely completion.
- Created effective marketing plans to promote new products or services offered by the shop.
- Prepared detailed reports on all completed jobs for management review.
- Established strong relationships with customers by delivering quality service in a timely manner.
- Trained new employees on proper automotive repair techniques and procedures.
- Conducted regular reviews of work orders to ensure accuracy in billing.
- Implemented process improvements resulting in increased productivity and customer satisfaction.
- Collaborated with vendors to procure necessary items at competitive prices.
- Supervised daily activities of technicians, providing guidance and support as needed.
- Managed inventory levels to ensure adequate stock of required parts and materials.
- Hired and trained team to maintain and repair vehicles.
- Delegated work to staff, setting priorities and goals.
- Implemented processes to improve customer satisfaction and retention.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Resolved customer complaints in a professional manner while upholding company policies.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented campaigns and promotions to help with developing goods and services.
Diagnostic Technician
BMW of San Diego
San Diego, CA
01.2004 - 02.2016
- Kept up-to-date with changes in automotive technology through reading trade magazines and attending workshops.
- Adhered strictly to company policies regarding health and safety regulations while working in the shop environment.
- Communicated effectively with colleagues in order to complete jobs efficiently.
- Repaired vehicles according to manufacturer specifications and standards.
- Followed established procedures for ordering parts from suppliers.
- Utilized special tools such as engine analyzers, compression gauges, timing lights, for diagnostics purposes.
- Performed maintenance and repair of engines, transmissions, brakes, suspension systems, and other automotive components.
- Provided technical advice to service advisors and customers regarding repairs and services needed.
- Test drove vehicles to verify proper operation after repairs were completed.
- Installed new or rebuilt parts in order to ensure proper performance of the vehicle.
- Conducted pre-purchase inspections for customers.
- Identified any additional repairs or services needed during vehicle inspection process.
- Inspected replaced parts for quality assurance purposes before returning them to stock.
- Diagnosed vehicle issues utilizing diagnostic equipment such as computerized scan tools.
- Attended training seminars related to automotive technology advancements and updates.
- Assisted other technicians when more complex tasks were required.
- Established strong relationships with customers by providing excellent customer service.
- Ensured that all applicable safety regulations were followed while working on vehicles.
- Researched updated information on parts, labor costs, warranty information and technical bulletins.
- Performed complete safety inspections on customer vehicles prior to release from the shop.
- Maintained accurate records of all work performed in the shop management system.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Kept detailed records of repairs, labor involved and parts used.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Welded, soldered and fabricated parts to complete skilled services.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Monitored shop equipment to maintain safe working condition.
- Evaluated, repaired and aligned vehicle suspensions.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Maintained certifications and completed training on systems and components.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Filed records with state as part of performing vehicle safety inspections.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Completed standard inspections to assess wear and damage to vehicles.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Conducted test drives before and after repair services.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Reviewed work orders and discussed with supervisors.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Estimated costs of vehicle repair.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Repaired, replaced and adjusted brakes.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Planned work procedures using charts, technical manuals and experience.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
Education
High School Diploma -
Montgomery High School
San Diego, CA06-2003
Skills
- Recordkeeping
- Relationship Building
- Customer Relations
- Teamwork and Collaboration
- Microsoft Office
- Computer Skills
- Time Management
- Flexible and Adaptable
- Troubleshooting
- Microsoft Word
- Multitasking
Languages
Spanish
Professional
Timeline
Ride Technician
SeaWorld Parks & Resorts
02.2021 - Current
Aerospace Technician
Applied Composites
05.2017 - 11.2020
Auto Shop Manager
Torque performace
02.2016 - 03.2017
Diagnostic Technician
BMW of San Diego
01.2004 - 02.2016
High School Diploma -
Montgomery High School