Jonathan Sesgundo
Las Vegas
Summary
Highly organized individual with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Casino Operations Coordinator
Fontainebleau
02.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Promotions/Marketing Coordinator
SMGHA
11.2022 - 11.2024
- Secured revenue by promoting and facilitating opportunities to establish guest relations and drive client retention.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
Hotel Operations Coordinator
MGM Resorts International
05.2022 - 09.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Digital Marketing Specialist
Sony
10.2021 - 05.2022
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
- Managed digital projects from initial concept through final implementation and live monitoring.
- Created social media content with innovative brand messaging to support new product launches.
Solutions Specialist/Senior Operations
Cox Communications
12.2019 - 07.2021
- Recommended new products and services to customers.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Scheduled appointments for further services.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Executed on-time, under-budget project management on complex issues for senior leadership.
- Optimized operational productivity and collaborated with staff to share and implement process improvements.
Guest Services
Caesar's Entertainment
08.2018 - 01.2019
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Maintained up-to-date knowledge of products and services offered.
- Reviewed upcoming events and planned for expected challenges.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
Guest Services/Front Desk
Harrah's Casino
08.2017 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Education
Bachelor of Science - Business Administration And Management
University of Nevada Las Vegas
4505 S Maryland Pkwy, Las Vegas, NV 8915412.2024
Associate of Applied Science - Business
College of Southern Nevada
Las Vegas, NV12.2019
Skills
- Effective Working Relationships
- Effective Project Management
- Sales Presentation
- Administrative and Office Support
- Customer Relations
- Social Perceptiveness
Timeline
Casino Operations Coordinator
Fontainebleau
02.2024 - Current
Promotions/Marketing Coordinator
SMGHA
11.2022 - 11.2024
Hotel Operations Coordinator
MGM Resorts International
05.2022 - 09.2022
Digital Marketing Specialist
Sony
10.2021 - 05.2022
Solutions Specialist/Senior Operations
Cox Communications
12.2019 - 07.2021
Guest Services
Caesar's Entertainment
08.2018 - 01.2019
Guest Services/Front Desk
Harrah's Casino
08.2017 - 08.2018
Bachelor of Science - Business Administration And Management
University of Nevada Las Vegas
Associate of Applied Science - Business
College of Southern Nevada
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