Jonathan Shade
Land O' Lakes
Summary
Dynamic and charismatic professional with exceptional interpersonal skills, adept at designing and executing engaging programs as a seasoned Entertainment director. Proven track record of boosting participation through innovative offerings and a motivated team. Highly skilled in managing administrative tasks, including financial oversight and supply chain coordination, ensuring seamless operations and enhanced program delivery. Committed to fostering an inclusive environment that inspires creativity and collaboration.
Overview
30
30
years of professional experience
Work History
Cruise Director
Silversea
2022.09 - Current
- Led onboard entertainment programs, enhancing guest engagement and satisfaction.
- Coordinated daily activities and events, ensuring seamless operations across diverse department.
- Collaborated with vendors to secure high-quality entertainment options, optimizing guest experiences.
- Monitored guest feedback to refine program offerings, driving continuous improvement in service delivery.
- Managed scheduling for entertainment staff, balancing workload effectively to maintain operational efficiency.
- Executed strategic marketing initiatives to promote onboard activities, increasing participation rates among guests.
- Oversaw compliance with safety regulations during events, ensuring a secure environment for all participants.
- Facilitated effective communication between team members, fostering a positive work environment that encouraged collaboration and innovation.
- Managed a team of entertainers, ensuring seamless coordination of daily activities and events on the cruise ship.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Partnered across departments to run smooth, professional events and activities.
Entertainment Director
Sonesta Maho Beach Resort, Casino & Spa
2021.06 - 2022.09
- Developed and executed entertainment programming to enhance guest engagement and satisfaction.
- Collaborated with marketing teams to promote events and maximize audience reach.
- Managed scheduling for performers, ensuring seamless coordination of entertainment activities.
- Oversaw budgeting for entertainment initiatives, optimizing resource allocation and cost efficiency.
- Trained and mentored staff on event execution to maintain high performance standards.
- Established partnerships with local artists and vendors to diversify entertainment options.
- Managed entertainment schedule and programming to minimize conflict and delays.
- Streamlined internal processes for scheduling and coordinating talent, improving overall efficiency within the department.
- Collaborated with marketing team to drive event ticket sales and increase revenue.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Coordinated with other entertainment venues to create joint promotional events.
Master of Ceremonies
Ellen's Stardust Diner
2010.11 - 2020.03
- Elevated from singing server to master of ceremonies, overseeing event organization and team support. Introduced performers while celebrating guest milestones such as birthdays and engagements.
- Orchestrated performances featuring up to four singing servers, maintaining uninterrupted entertainment flow.
- Collaborated with kitchen staff to time events with meal service, maximizing guest satisfaction.
- Engaged audience with dynamic performances, enhancing overall dining experience.
- Managed sound and lighting equipment for live performances, ensuring high-quality audio-visual experiences.
- Fostered relationships with patrons through personalized interactions, encouraging repeat visits and loyalty.
- Reached wide-ranging audiences by employing versatile public speaking styles suited for various industries or types of gatherings.
- Contributed to the success of numerous events across diverse industries, ranging from corporate conferences to community gatherings and charity fundraisers.
- Boosted overall event satisfaction by maintaining a professional yet approachable demeanor as the Master of Ceremonies.
Manager
Upstages Ticket Consortium
2003.08 - 2009.09
- Oversaw ticket sales team for multiple venues throughout Philadelphia. Optimized staffing levels by coordinating employee schedules during peak times. Analyzed sales metrics and team productivity through comprehensive reporting. Enhanced buyer experiences by providing outstanding customer service at various locations.
- Led strategic initiatives to enhance ticket sales and improve customer engagement.
- Mentored team members, fostering professional growth and encouraging best practices in customer service.
Manager
Broad St. Theatre
1996.08 - 2000.04
- Executed ticket sales and managed concession inventory to meet demand efficiently. Operated film projector, delivering uninterrupted screenings and ensuring audience satisfaction. Maintained overall operational excellence at independently owned movie theatre, focusing on customer service.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
BFA - Musical Theater
University of The Arts
Philadelphia, PA2004-01
Skills
- Effective communicator
- Efficient organizer
- Visitor experience enhancement
- Vendor negotiation
- Entertainment programming
- Customer service
- Problem-solving
- Guest relations management
- Brand promotion
- Time management
- Attention to detail
Contact
18932 Addison Lake Dr. #1-1307 Land O’ Lakes, fl. 34638 215-696-8790 jonnyshade@gmail.com
Timeline
Cruise Director
Silversea
2022.09 - Current
Entertainment Director
Sonesta Maho Beach Resort, Casino & Spa
2021.06 - 2022.09
Master of Ceremonies
Ellen's Stardust Diner
2010.11 - 2020.03
Manager
Upstages Ticket Consortium
2003.08 - 2009.09
Manager
Broad St. Theatre
1996.08 - 2000.04
BFA - Musical Theater
University of The Arts