Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Sherling

Cohoes,NY

Summary

Dynamic supervisor with a proven track record at Must Love Pawz, excelling in staff management and customer service. Enhanced team productivity through effective training and process improvements, while fostering a positive work environment. Skilled in documentation and reporting, ensuring compliance and safety standards were met, resulting in increased customer satisfaction.

Overview

10
10
years of professional experience

Work History

Supervisor

Must Love Pawz
06.2021 - Current
  • Oversaw daily operations of the business, ensuring smooth workflow and timely completion of tasks.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
  • Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
  • Communicated professionally with pet owners via phone, email, and text.

Dog Daycare Attendant

Camp Bow Wow
01.2019 - 06.2021
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
  • Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
  • Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
  • Assisted in the recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
  • Improved overall cleanliness and hygiene by rigorously following cleaning protocols for both indoor and outdoor play areas.
  • Reduced anxiety in new or nervous dogs by using calming techniques and providing one-on-one attention, fostering more welcoming environment.

Cashier

Price Chopper
01.2017 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Team Member

Cumberland Farms
09.2015 - 01.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Education

High School Diploma -

Mohonasen High School
Rotterdam, NY
06-2014

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Decision-making
  • Process improvement
  • Task delegation
  • Documentation and reporting
  • Excellent communication

Timeline

Supervisor

Must Love Pawz
06.2021 - Current

Dog Daycare Attendant

Camp Bow Wow
01.2019 - 06.2021

Cashier

Price Chopper
01.2017 - 05.2019

Team Member

Cumberland Farms
09.2015 - 01.2017

High School Diploma -

Mohonasen High School

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