Jonathan Shields
Lynchburg,VA
Summary
Dynamic Technical Training Specialist with over 8 years of experience in training delivery and content development. Known for high reliability and strong multitasking skills, driving successful training initiatives that improve employee performance and integrate new hires seamlessly into company culture.
Overview
19
19
years of professional experience
Work History
Technical Training Specialist
Abbott
Altavista, VA
07.2017 - Current
- Developed and delivered technical training programs for staff across multiple departments.
- Collaborated with cross-functional teams to identify learning needs and design tailored training solutions.
- Assessed training effectiveness through feedback and performance metrics, ensuring continuous improvement.
- Facilitated onboarding sessions for new employees, enhancing integration into company culture and operations.
Server
Shoemakers
Lynchburg, VA
07.2016 - 07.2017
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Facilitated efficient order processing and ensured accuracy in food and beverage delivery.
- Trained new staff on menu offerings, service protocols, and best practices for guest engagement.
- Managed table assignments to optimize seating flow and enhance overall dining experience.
Assistant General Manager
The Melting Pot Restaurants Inc.
Charlottesville, VA
03.2010 - 04.2016
- Oversaw daily operations to ensure exceptional guest experiences and high service standards.
- Developed training programs to enhance staff performance and operational efficiency.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Analyzed customer feedback to drive improvements in menu offerings and service delivery.
- Served as a bartender, server, and host when needed.
Front of the House Manager & Bartender
Buffalo Wild Wings
Danville, VA & Farmville, VA
08.2007 - 02.2010
- Supervised daily bar operations, ensuring smooth service and adherence to quality standards.
- Trained and mentored bartending staff on mixology techniques and customer service excellence.
- Developed seasonal cocktail menus to enhance guest experience and drive sales.
- Managed inventory control, minimizing waste through efficient stock management practices.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
Education
High School Diploma -
Gretna High School
Gretna, VA06-2000
Skills
- Virtual training
- E-learning development
- Content development
- Training delivery
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Patience and tolerance
- Responsible alcohol service
- Cleanliness and hygiene
- Payment processing
Timeline
Technical Training Specialist
Abbott
07.2017 - Current
Server
Shoemakers
07.2016 - 07.2017
Assistant General Manager
The Melting Pot Restaurants Inc.
03.2010 - 04.2016
Front of the House Manager & Bartender
Buffalo Wild Wings
08.2007 - 02.2010
High School Diploma -
Gretna High School