Jonathan Sierra
DES MOINES,IA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Front Counter Advisor
Scotts Automotive
02.2025 - 08.2025
- Developed strategic plans to enhance client engagement and satisfaction.
- Resolved customer inquiries through phone, email, and chat to enhance satisfaction.
- Managed high-volume transactions efficiently while maintaining service quality standards.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Sales Associate
Bolton and Hay
11.2024 - 02.2025
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Managed inventory levels to ensure optimal stock availability and minimize disruptions.
- Executed visual merchandising strategies to improve product visibility and drive sales.
- Collaborated with team members to achieve monthly sales targets consistently.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled cash, credit cards and check payments
Wireman
Electrical Power Products
09.2023 - 02.2024
- Assembled wires, cables, terminals and connectors according to specifications using hand tools such as crimpers, cutters, strippers and pliers
- Maintaining a clean work area throughout the day to ensure safety compliance
- Recording data related to production activities on appropriate forms or logs
- Crimping terminals onto the exposed wire strands
- Identifying potential issues that could impact product quality or delivery dates
- Read and interpret engineering drawings, blueprints, schematics and writing diagram to determine wire harness assembly requirements.
Machine Operator
Centro Inc
06.2022 - 02.2023
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Reload raw materials into mechanics according specified measurements.
- Maintaining records of complete work in production data including all volume produce and time required for each task.
- Collaborate with other departments when necessary for successful completion of projects.
- Unload finished products from machines into conveyors or other transport system.
- Ensure that safety guidelines are followed at all times while operating machinery.
Assistant Manager
Certifit Inc
11.2014 - 06.2022
- Provided excellent customer service to clients in person or over the phone.
- Resolved customers complaints in a timely manner.
- Greet customers and provided assistance with product selections.
- Maintained cleanliness of the sale floor area at all times.
- Proceeded special orders out of stock items when neccessary.
- Replenished merchandise on shelves as needed throughout the day.
- Informed customers about current promotions and discounts.
- Managed cash register transactions accurately and efficiently.
- Assisted customers with returns, exchange and refunds.
- Ensured compliance with company policies and procedures at all times.
- Performed cashier duties such as scanning items, processing payments, and using receipts or exchange due.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provide guidance and support to junior staff members on daily tasks, projects, and objective.
- Provide leadership, inside and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management level escalations.
- Remained calm and professional and in stressful circumstances and effectively diffused tense situations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Open and close store while activating and disassactivating the store alarm system.
Education
High School Diploma - General High School Curriculum
South Division
Milwaukee, WISkills
- Time management
- Critical thinking
- Attention to detail
- Customer service
- Bilingual in Spanish
Additional Information
I am Fluent in Spanish
Timeline
Front Counter Advisor
Scotts Automotive
02.2025 - 08.2025
Sales Associate
Bolton and Hay
11.2024 - 02.2025
Wireman
Electrical Power Products
09.2023 - 02.2024
Machine Operator
Centro Inc
06.2022 - 02.2023
Assistant Manager
Certifit Inc
11.2014 - 06.2022
High School Diploma - General High School Curriculum
South Division
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