Jonathan Silverman
Davie,FL
Summary
Over 17 years of experience with Seminole Casinos (Seminole Hard Rock Hotel and Casino and Seminole Casino Coconut Creek), including 3 years as Promotions Coordinator, over 1 year as Slot CSR, over 5 years as a Slot Supervisor, 2 years as a Dual Slot Shift Manager, almost 1 year as Data Analyst, and over 6 years as CRM Manager.
Overview
18
18
years of professional experience
Work History
CRM Manager
Seminole Hard Rock Support Services
Davie, USA
08.2018 - Current
- Handled data requests using SQL queries to pull lists of qualified players in our database for casino campaigns across multiple properties.
- Checked and activated casino promotions in CMP.
- Provided reports and analysis on campaign effectiveness and performance.
- Created alerts to monitor campaign automation and reporting.
Data Analyst
Seminole Hard Rock Support Services
Davie, USA
12.2017 - 08.2018
- Generated reports and obtained data to develop analytics on campaign performance.
- Created casino free play campaigns in CMP.
Slot Supervisor/Dual Shift Manager
Seminole Casino Coconut Creek
Coconut Creek, USA
03.2012 - 12.2017
- Supervised the slot department and assisted casino guests and other department team members with disputes, issues, or any problems that arose on the gaming floor
- Monitored data pertaining to slot machines including jackpot/task times for the slot CSRs in STM and looking at hourly reports and other data in SDS
- Utilized SDS and CMP to assist our Revenue and Cash Ops department with discrepancies and generated reports to investigate issues with slot machines
Slot Customer Service Rep
Seminole Casino Coconut Creek
Coconut Creek, USA
08.2010 - 03.2012
- Provided customer service to casino guests including paying out/logging in jackpots, working on and troubleshooting slot machine issues, cashing out tickets, and assisting guests with casino information
Promotions Coordinator
Seminole Hard Rock Hotel and Casino
Hollywood, USA
07.2007 - 08.2010
- Announced/hosted casino drawings and game shows while keeping guests engaged and informed of the casino’s promotions
- Maintained promotional winners logs, auditing of monthly payouts, and signage placement throughout the casino
Players Club Rep
Seminole Hard Rock Hotel and Casino
Hollywood, USA
01.2007 - 07.2007
- Provided customer service to hundreds of guests a day, including answering numerous casino property related questions and informing them of the latest promotions and events going on throughout the day
Education
Associates Degree - Liberal Arts
Broward College
Davie, FLSkills
- SQL Server Studio
- SQL Shared Reporting Services
- Data Analytics
- Campaign Management
- Marketing Analytics
- Database Management
- Microsoft Office proficiency
Timeline
CRM Manager
Seminole Hard Rock Support Services
08.2018 - Current
Data Analyst
Seminole Hard Rock Support Services
12.2017 - 08.2018
Slot Supervisor/Dual Shift Manager
Seminole Casino Coconut Creek
03.2012 - 12.2017
Slot Customer Service Rep
Seminole Casino Coconut Creek
08.2010 - 03.2012
Promotions Coordinator
Seminole Hard Rock Hotel and Casino
07.2007 - 08.2010
Players Club Rep
Seminole Hard Rock Hotel and Casino
01.2007 - 07.2007
Associates Degree - Liberal Arts
Broward College
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