Jonathan Simmons
Sylva,NC
Summary
Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Resourceful Client Liaison adept at ensuring high productivity and efficient task completion. Possess specialized skills in client communication, problem resolution, and relationship building. Excel in utilizing empathy, active listening, and negotiation to enhance client satisfaction and foster positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Event Staffing /Crowd Control Specialist
Axis Security
Johnson City, TN
05.2018 - Current
- Directed traffic flow around the venue in a safe and orderly manner.
- Collaborated with local law enforcement agencies to ensure public safety measures were enforced at all times.
- Implemented emergency evacuation procedures when necessary.
- Provided customer service support to patrons during events.
- Mediated disputes between patrons or vendors when necessary.
- Assisted in the setup of barricades, gates, and other crowd control equipment.
- Performed searches of patrons entering venues for prohibited items.
- Inspected facilities before and after an event for any damages or hazards.
- Ensured compliance with safety regulations and crowd control policies.
- Managed access control points at entrances and exits to prevent unauthorized entry.
- Patrolled parking lots to ensure safety of vehicles and deter vandalism or theft.
- Intervened immediately in any situation posing a threat to guest safety or security protocols.
Mobile Mechanic
Self Employed
Sylva, NC
08.2017 - Current
- Performed routine maintenance and repairs on customer vehicles, including oil changes, brake inspections, tire rotations, and fluid level checks.
- Diagnosed and troubleshot engine performance problems using diagnostic tools such as scan tools and multimeters.
- Inspected vehicle components to determine necessary repair or replacement needs.
- Repaired electrical systems such as wiring harnesses, alternators, starters, power windows and locks, and lighting systems.
- Replaced defective parts such as belts, hoses, brakes, spark plugs and filters.
- Completed paperwork accurately for all service orders with detailed notes of work performed.
- Assisted in the diagnosis of complex issues by utilizing technical expertise from other technicians or outside sources when needed.
- Conducted road tests to diagnose drivability concerns such as hard starts or stalls.
- Maintained a clean working environment in accordance with safety regulations.
- Communicated effectively with customers regarding their vehicle's condition and any recommended additional services or repairs that may be necessary.
- Performed preventive maintenance services according to manufacturer specifications.
- Identified potential causes of failure before performing any repairs or replacements.
- Ensured proper installation of new parts through thorough testing procedures prior to returning the vehicle to the customer.
- Maintained an inventory of commonly used parts and supplies while ensuring accuracy in ordering processes when needed.
- Provided excellent customer service by addressing all questions or concerns promptly and courteously.
- Performed scheduled maintenance tasks such as changing oil filters, air filters and fuel filters on a regular basis.
- Utilized shop equipment such as lifts, jacks stands and wheel balancers during servicing operations.
- Followed established safety protocols at all times while operating mobile mechanic vehicles.
- Kept up-to-date on industry best practices through continuing education courses.
Automotive Technician
Fields Jeep Chrysler Dodge RAM
Asheville, NC
10.2017 - 01.2019
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
Client Liaison
Shankland Financial Advisor
Cashiers, NC
05.2017 - 05.2018
- Created presentations to showcase products or services to potential customers.
- Conducted research and analysis of industry trends, competitor offerings, and customer needs.
- Communicated regularly with clients via phone, email, or video conferencing regarding their projects and goals.
- Created promotional materials such as brochures, flyers, email campaigns.
- Verified accuracy of data entered into company systems.
Intern
Parsec Finanical (Now Moderna Wealth Management)
Asheville, NC
04.2016 - 08.2016
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Proofread documents before submitting them for review.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Organized information from multiple sources into accessible formats for easy retrieval.
- Attended conferences and trade shows related to the organization's field of expertise.
- Maintained accurate records of all activities performed throughout internship period.
- Maintained positive working relationship with fellow staff and management.
- Gathered data for market research projects and analyzed findings to make recommendations.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Bachelor of Science - Business Administration
Western Carolina University
Cullowhee, NC05-2017
High School Diploma -
North Surry High School
Mount Airy, NC05-2013
Skills
- Crisis Management
- Situational Awareness
- De-Escalation Techniques
- Outstanding people skills
- CCTV Surveillance
- Interior and exterior patrol
- Building Security
- Crowd Management
- Professional telephone demeanor
- Administrative Support
- Schedule Management
- Administrative assistance
- File Management
- Follow-up skills
- Customer Support
Certification
- Crowd Control Management
Timeline
Event Staffing /Crowd Control Specialist
Axis Security
05.2018 - Current
Automotive Technician
Fields Jeep Chrysler Dodge RAM
10.2017 - 01.2019
Mobile Mechanic
Self Employed
08.2017 - Current
Client Liaison
Shankland Financial Advisor
05.2017 - 05.2018
Intern
Parsec Finanical (Now Moderna Wealth Management)
04.2016 - 08.2016
Bachelor of Science - Business Administration
Western Carolina University
High School Diploma -
North Surry High School
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