JONATHAN SIMPSON
Gainesville,FL
Summary
Customer-focused professional with experience in managing and nurturing client relationships in various industries. Strengths lie in delivering high-quality customer service, resolving concerns efficiently, and establishing trust with diverse clientele. Demonstrated positive impact on previous roles by retaining key accounts and facilitating productive communication between clients and internal teams.
Overview
15
15
years of professional experience
Work History
Client Relationship Officer
Guardian Life Limited
Mandeville, Manchester, Jamaica
12.2021 - 07.2025
- Managed client inquiries through effective communication and relationship-building techniques.
- Facilitated regular client meetings to assess needs and provide service updates.
- Coordinated feedback collection to enhance service delivery and client satisfaction.
- Maintained accurate records of client interactions in customer management system.
- Collaborated with internal teams to resolve client issues promptly.
- Monitored client feedback and generated reports on customer satisfaction levels.
- Provided professional advice on products and services, ensuring positive client experiences.
Customer Service Representative
Bank of Nova Scotia (Scotiabank)
Kingston
10.2018 - 01.2021
- Resolved customer issues promptly, enhancing satisfaction through knowledgeable and friendly service.
- Collaborated with diverse coworkers to achieve objectives and address product-related concerns.
- Identified customer needs swiftly to provide effective solutions.
- Assisted customers with inquiries and requests to ensure high levels of satisfaction.
Customer Service Representative
IBEX Global
Portmore, St. Catherine, Jamaica
10.2017 - 07.2018
- Delivered exceptional customer support via phone and online communication channels.
- Resolved customer inquiries by effectively utilizing company systems and knowledge base.
- Collaborated with team members to enhance service delivery and response times.
Invigilator
Ministry of Education Youth & Information
06.2017 - 06.2017
- Invigilator CAPE & CSEC examination (Jamaica College)
Office of the Director of Public Prosecution (DPP)
06.2016 - 08.2016
- Company Overview: (PetroCaribe c/o Development Bank of Jamaica)
- (PetroCaribe c/o Development Bank of Jamaica)
Presiding Examiner
Ministry of Education Youth & Information
06.2016 - 06.2016
- Presiding Examiner Grade Four Literacy & Numeracy Tests
Ministry of Agriculture & Fisheries
06.2015 - 07.2015
- Company Overview: (Petroleum Corporation of Jamaica)
- (Petroleum Corporation of Jamaica)
Service Technician Understudy
Crichton Automotive & Insurance Agency
07.2010 - 07.2010
- Assisted with the servicing of motor vehicles
- Performed routine maintenance tasks including oil changes, tire rotations, and brake inspections.
Education
Caribbean Advanced Proficiency Examination (CAPE) - 5 Units
Manchester High School
01.2011
Caribbean Secondary Education Certificate 7 Units
Manchester High School
08-2009
Skills
- Client management and relationship building
- Customer feedback analysis
- Service delivery optimization
- Product knowledge
- Team collaboration
Hobbies and Interests
- Reading
- Driving
- Football
- Track & Field
References
Available upon Request
Other Experiences
- President of the 6th Form Association (High School)
- Member of the DaCosta Cup Football Team
- Vice President of the Interact Club
- President of the Youth group
- National Missionary Youth Ministries youth Camp Director
Timeline
Client Relationship Officer
Guardian Life Limited
12.2021 - 07.2025
Customer Service Representative
Bank of Nova Scotia (Scotiabank)
10.2018 - 01.2021
Customer Service Representative
IBEX Global
10.2017 - 07.2018
Invigilator
Ministry of Education Youth & Information
06.2017 - 06.2017
Office of the Director of Public Prosecution (DPP)
06.2016 - 08.2016
Presiding Examiner
Ministry of Education Youth & Information
06.2016 - 06.2016
Ministry of Agriculture & Fisheries
06.2015 - 07.2015
Service Technician Understudy
Crichton Automotive & Insurance Agency
07.2010 - 07.2010
Caribbean Advanced Proficiency Examination (CAPE) - 5 Units
Manchester High School
Caribbean Secondary Education Certificate 7 Units
Manchester High School
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