Jonathan Sims
Central Falls,RI
Summary
Dedicated and experienced professional seeking a challenging position in building services and facilities. Proven ability to handle work orders, collaborate with vendors, lead teams, and ensure safety and security. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Account Manager
Allied Universal Security Services
03.2020 - Current
- Responding to maintenance requests from building occupants, which may include repairing minor fixtures or reporting issues to senior management
- Stripping, waxing, and buffing floors to maintain their appearance and durability
- Assisting with setting up and cleaning up after special events or meetings held on campus
- Carrying out routine maintenance tasks such as changing light bulbs, repairing minor plumbing issues, or fixing minor electrical problems
- Notifying supervisors of any maintenance or repair beyond their scope of work
- Following safety protocols and using appropriate personal protective equipment (PPE) when handling cleaning chemicals
- Snow team Lead in charge of managing teams to clear walkways and entrances of snow and ice during inclement weather.
Handyman/Technician
Mitchell Brothers Cleaning Company
01.2015 - Current
- Fixing or repairing minor plumbing, electrical, and carpentry issues such as leaky faucets, faulty switches, or squeaky doors
- Assembling and installing furniture, shelving, and fixtures
- Troubleshooting and performing minor repairs on appliances like refrigerators, washing machines, and dishwashers
- Fixing minor plumbing issues like unclogging drains, replacing faucets, or repairing leaking pipes
- Replacing light switches, outlets, or light fixtures, and troubleshooting minor electrical problems
- Responding to urgent repairs requests, such as burst pipes or electrical outages
- Installing or repairing ceramic, porcelain, or other types of tiles in kitchens, bathrooms, and other areas
- Patching and repairing drywall, including fixing holes and cracks
- Discussing repair options with clients, providing cost estimates, and explaining the scope of work
- Keeping tools and equipment in good working condition and properly maintained
- Adhering to safety guidelines and using personal protective equipment when necessary.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Removed and repaired carpet and wood flooring.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
- Reduced repair costs by accurately diagnosing issues and promptly performing necessary repairs.
- Conducted comprehensive facility assessments, pinpointing areas needing improvement or repair work.
- Operated varied hand and power tools to complete repairs.
- Installed new locks, door handles, and door closers.
Account Manager
Allied Universal
05.2015 - 03.2020
- Identifying security risks and vulnerabilities within multiple sites
- Developing and implementing security policies and procedures
- Provided security awareness training to employees
- Managing access to facilities and sensitive information
- Overseeing productivity of security technology like CCTV, alarms, and access controls systems
- Developing plans for responding to security incidents and breaches
- Supervised more than 20 security personnel and fully staffed teams
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Ensuring compliance with relevant laws and regulations
- Preparing for emergencies and disasters
- Providing reports on security incidents and compliance with senior management
- Evaluating and managing security vendors and contractors
- Kept team compliant with security protocols and appearance standards
- Investigated incidents and wrote reports
- Oversaw team of security officers and managed scheduling and performance evaluations
- Coordinated protective service operations with other emergency response agencies
- Submitted documentation for weekly payroll, managed schedules, and enforced policies
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs
- Established and maintained close working relationships with local law enforcement officers
- Responded swiftly to security incidents and effectively resolved security issues
- Operated multi-line telephone system, prioritized calls, and initiated appropriate action based on incident type and importance
- Leveraged two-way radio or telephone to dispatch security officers or other personnel
- Received emergency and non-emergency calls to dispatch services and medical assistance.
Skills
- Strong leadership and team management
- Proficient in building maintenance and security protocols
- Hands-on experience in light plumbing, electrical, and carpentry
- Effective communication and client relations
- Snow management expertise
- Customer service
- CPR certified
- CMMS
- Microsoft suite
- Relationship building and management
- Project Management
- Staff Management
- Safety Procedures
- Hazardous Materials Handling
- Building inspections
- Repair and Maintenance
- Organization and Multitasking
- Effective Communication
- Power tool proficiency
- Basic Mathematics
- OSHA Compliance
- Special Event Setup
- Water Damage Assessment
- Mold remediation
References
References available upon request.
Timeline
Account Manager
Allied Universal Security Services
03.2020 - Current
Account Manager
Allied Universal
05.2015 - 03.2020
Handyman/Technician
Mitchell Brothers Cleaning Company
01.2015 - Current