Jonathan Singleton

• Assists individuals in development of social skills to become integrated in community.
• Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
• Consulted with client care team to continually update care plans.
• Assists in planning and implementing recreational activities for participants.
• Assists individuals in learning and developing new skills.
• Reviewed patient records to develop individualized care plans and coordinate services.
• Assessed the effectiveness of care plans, made modifications as necessary, and implemented changes.
• Assisted with the development of policies and procedures related to the delivery of quality patient care.

• Maintained clean, safe, and well-organized patient environment.
• Supervised daily activities and provided assistance to staff.
• Developed rapport to create safe and trusting environment for care.
• Monitored progress and documented patient health status changes to keep care team updated.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Monitored clients to assess and report physical and behavioral changes.
• Recorded status and duties completed in logbooks for management.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Completed regular check-ins and progress report for each client.

• Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.
• Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
• Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.
• Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers.
• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner.
• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.

• Contracted through Allied Universal Security Services as Federal Security for National Archives and Records Administration tasked to uphold security at LBJ Library and Museum.
• Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Responded quickly to emergency situations to assess and deflect issues.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Perform site visits to inspect & supervise SPs in field.
• Coach, counsel, discipline, train, and manage relationships with SPs.
• Responsible for visiting assigned post locations on a regular basis (specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained; Post inspections also include checking that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
• Scheduling as needed per account manager request.
• Responsible that On the job training is properly conducted and visit new employees to make sure they are aware of area of operations.
• Covering posts as needed when there are call offs or no call no shows.

Assisting individuals with disabilities to lead a self-directed life and contribute to the community, assists with activities of daily living if needed, and encourages attitudes and behaviors that enhance community inclusion. Helped with diagnosing patients and delivering treatments with timely medication administration and specimen collection. Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement. Minimized injuries to staff or patients by offering important support or restraint to control patient movements.

Daily Routine of checking emails, printing reports and checking inventory. Making sure the orders are in the right bins. Checking catalog requests for same day pickups. Filling orders within a specific time frame including these processes: Returns, Shipments, Tracking, Order Processing, Order Charges, Invoices, and Product Inquiries. Orders shipped, working closely with UPS to ensure so. Supervised 3 Order Fulfillment Specialists, providing excellent customer service to customers picking up orders in store and making sure orders were completed in a timely manner.

Checking stock and refilling items on shelves and end caps as needed. Placing orders to ensure stock is always on hand and ready to put out when stock on shelves are low.

Answering any questions about products and proving quality customer service making sure the customer is always happy.