Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Jonathan Skidmore

Jonathan Skidmore

Indianapolis,IN

Summary

Talented and enthusiastic Learning and Development Specialist eager to create effective training programs to meet changing employee and client needs. Experienced in working with leaders to determine specific requirements. Capable of quickly memorizing product details and fostering strong client relationships. Seeking new opportunities at financial institutions to enhance abilities while contributing to the growth of the organization.

Overview

19
19
years of professional experience

Work History

Business Systems Analyst, Senior Professional

Fiserv
04.2024 - 12.2024
  • Translate government-mandated Federal Student Aid changes into actionable system requirements.
  • Improve the creation of test plans by reducing the turnaround time by 68%.
  • Maintain updated knowledge through continuing education and advanced training.
  • Assist in developing training materials for users on new systems or upgrades.

DNA Core Application Administrator

First Financial Northwest Bank
11.2023 - 04.2024
  • Assisted users by troubleshooting and resolving any DNA-related issues and opening Client360 tickets if the issue needed Fiserv's involvement.
  • Provided integration training and support for all enterprise systems across all departments.
  • Tested and verified enhancements of the DNA Core application prior to the data center system upgrade.
  • Documented all changes made to the production environment according to established change control procedures.

Software Implementation Analyst

Corelation
06.2023 - 11.2023
  • Assisted with the deployment, configuration, and customization of products for the Keystone Core.
  • Assisted in developing detailed project plans that included tasks lists, milestones, resources needed and estimated completion dates.
  • Conducted post-implementation reviews to evaluate performance against expectations and make recommendations for improvement.
  • Communicated regularly with clients regarding status updates on implementations projects.

Business Analyst

NXTSoft
12.2022 - 06.2023
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures.
  • Crafted training modules for loan origination systems.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.

Training Specialist, Signature Core

Fiserv
06.2020 - 12.2022
  • Collaborated and provided feedback on the design, development, and review of curriculum and documentation for Signature Core functionality, upgrade, and new hire training
  • Published content, course calendars, training videos, and learning plans to Fiserv's Learning Management System (LMS).
  • Identified and recommended continual areas for improvement to achieve and deliver higher quality training services to financial institutions.

ATM/Debit Card Project Analyst, DNA Core

Fiserv
08.2018 - 06.2020
  • Maintained updated knowledge through continuing education and advanced training.
  • Documented changes in project scope, objectives, schedule and budget.
  • Developed workflows to ensure efficient execution of tasks within the project.
  • Trained employees in processes and procedures to comply with company rules.

Enterprise Training Specialist, DNA Core

Fiserv
07.2012 - 08.2018
  • Customized content to satisfy requirements of varied end-users including front-end users, senior management and back-office staff
  • Furthered technology skills and instructional delivery methods to expand knowledge of DNA and emerging technologies.
  • Assisted in needs analysis process with subject matter experts (SMEs) and department leaders at the financial institution to determine their business processes, learning objectives, and best practices to build targeted and relevant learning plans.
  • Identified areas for improvement within existing training programs and provided recommendations for change.

Product Sales Specialist/Training Specialist

Finastra Software Solutions
04.2008 - 07.2012
  • Delivered presentation demos and compelling proposals, including responses to Requests for Information (RFIs) and Requests for Proposals (RFPs).
  • Enhanced product visibility by actively participating in trade shows and conferences, effectively promoting the Phoenix Core
  • Offered post-sales functional support as needed to ensure client success, and reduced tickets opened by 41%.
  • Developed training curriculums for each financial institution based on the products and services they had, and to accommodate different learning styles.

Project Manager, Spectrum Core

Fiserv
10.2005 - 04.2008
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Created project status presentations for delivery to customers or project personnel.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Worked with cross-functional teams to achieve goals.

Education

Master of Arts - Training & Development

Roosevelt University

Bachelor of Science - Business Finance

University of Southern Indiana

Skills

  • Learning management systems
  • Adult learning theory
  • E-learning design
  • Analytical skills
  • Attention to detail
  • Project management
  • Coaching and development
  • Leadership development
  • Onboarding programs
  • Organizational development

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Flexible work hoursWork from home optionWork-life balanceCareer advancementHealthcare benefits

Timeline

Business Systems Analyst, Senior Professional - Fiserv
04.2024 - 12.2024
DNA Core Application Administrator - First Financial Northwest Bank
11.2023 - 04.2024
Software Implementation Analyst - Corelation
06.2023 - 11.2023
Business Analyst - NXTSoft
12.2022 - 06.2023
Training Specialist, Signature Core - Fiserv
06.2020 - 12.2022
ATM/Debit Card Project Analyst, DNA Core - Fiserv
08.2018 - 06.2020
Enterprise Training Specialist, DNA Core - Fiserv
07.2012 - 08.2018
Product Sales Specialist/Training Specialist - Finastra Software Solutions
04.2008 - 07.2012
Project Manager, Spectrum Core - Fiserv
10.2005 - 04.2008
Roosevelt University - Master of Arts, Training & Development
University of Southern Indiana - Bachelor of Science, Business Finance

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Jonathan Skidmore