Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jonathan Smazal

Chippewa Falls,WI

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Account Manager

Hydrite Chemical Co.
12.2022 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Reduced chemical usage in multiple plants through CIP verifications saving them thousands of dollars, yearly.
  • Monitor and analyzed customer feedback to identify opportunities for improvement.
  • Exceptional inventory management throughout all accounts.

Production Manager

Johnson Monument
07.2022 - 12.2022
  • Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
  • Introduced automation and technological advancements to the production floor, leading to increased efficiency and reduced labor costs.
  • Resolved issues quickly to maintain productivity goals.
  • Increase production from 8-10 monuments a day to 18-25 monuments a day.

Cheese Plant Supervisor

Associated Milk Producers Inc.
05.2011 - 07.2022
  • Improved plant efficiency by implementing streamlined processes and optimizing equipment usage.
  • Reduced downtime through proactive maintenance scheduling and timely repairs on machinery.
  • Enhanced safety standards by conducting regular inspections, enforcing strict compliance with regulations, and providing ongoing training to staff.
  • Increased production output by closely monitoring operations, identifying bottlenecks, and making necessary adjustments to workflow.
  • Boosted employee morale with open communication, recognition of achievements, and opportunities for professional development.
  • Managed inventory levels and controlled costs by implementing effective procurement strategies.
  • Conducted root cause analyses to identify areas of potential improvement in plant operations, leading to increased productivity.
  • Supervised a team of empowered employees, fostering a positive work environment that encouraged collaboration and continuous improvement.
  • Coordinated with vendors for timely delivery of raw materials, ensuring the smooth functioning of production processes.
  • Facilitated the successful completion of several major capital projects aimed at increasing plant capacity and upgrading equipment technology.
  • Resolved personnel issues quickly through active listening skills combined with fair decision-making practices that resulted in improved workforce satisfaction.
  • Supervised day-to-day functions of plant.
  • Scheduled deliveries, employee shifts and equipment maintenance.
  • Monitored safety practices and made changes or recommendations.
  • Coached employees on company standards and efficiency.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Herdsman

Backhaus Acres
08.2002 - 05.2011
  • Enhanced animal welfare by monitoring daily conditions and swiftly addressing any issues.
  • Stocked, cleaned and disinfected habitats of 220 animals to protect animal health and wellbeing.
  • Increased milk production through optimizing feeding strategies and nutritional management.
  • Conducted regular equipment inspections and maintenance tasks to ensure smooth operation of farm facilities.
  • Managed daily farming operations and herding team.
  • Planned, directed, delegated and performed daily chores for farm.
  • Assisted with field work and all other farm operations.

Packaging

Lagrander's Hillside Dairy
06.2006 - 08.2006
  • Assisted with Cheese curd packaging through the freeze tunnels
  • Packaged and cleaned deli tubes
  • Assembled and filled 40 lb block forms throughout production and cleaned them after.
  • Disassembled equipment for cleaning and thoroughly cleaned and sanitized before reassembly.
  • Cleaned the packaging area walls and floors at the end of the production runs.

Education

High School Diploma -

Stanley Boyd High School
Stanley, WI
05.2006

Skills

  • Vendor Relations
  • Account Servicing
  • Customer Service
  • Team Training
  • Customer Training
  • Report Writing
  • Territory Management
  • Schedule Management
  • Inventory Control
  • Production Planning
  • Equipment Monitoring
  • Quality Assessment
  • Cheese Production Expertise
  • Food Safety Regulations
  • HACCP Knowledge
  • Sanitation Protocols
  • Quality Control Management
  • Operations Management

Certification

  • Cheesemakers License
  • Cheese Graders License
  • PCQI certified
  • HAACP trained
  • Forklift License
  • Pasteurizer License


Timeline

Account Manager

Hydrite Chemical Co.
12.2022 - Current

Production Manager

Johnson Monument
07.2022 - 12.2022

Cheese Plant Supervisor

Associated Milk Producers Inc.
05.2011 - 07.2022

Packaging

Lagrander's Hillside Dairy
06.2006 - 08.2006

Herdsman

Backhaus Acres
08.2002 - 05.2011

High School Diploma -

Stanley Boyd High School

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Jonathan Smazal