Jonathan Smith
Public Safety Dispatch Supervisor
Bethel,Alaska
Summary
Experienced dispatcher with a demonstrated history of working in the telecommunications industry. Skilled in Emergency Management, Emergency Services, Public Safety, and Training. Dedicated 911 Dispatcher offering 10 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident.
Overview
10
10
years of professional experience
10
10
Certifications
6
6
years of post-secondary education
Work History
Public Safety Dispatch Supervisor
Bethel Police Department
07.2021 - Current
- Supervises Dispatch personnel and plans work assignments to ensure that the Agency’s service and production expectations are achieved -Identifies issues and implements basic corrective actions, including oral counseling and oral warnings; discusses the need for further disciplinary action with the Operations Manager and/or
- Uman Resources Manager as appropriate
- Stays regularly aware of employee actions and behavior for signs of stress, coping and general emotional well-being; specifically watches for these signs during or any time after high stress and significant incidents -Ensures technical equipment is appropriately maintained, regularly serviced, and fully-functional -Completes a variety of reports and correspondence relating to dispatch activities in a timely manner, such as investigations, inquiries, or preparation of documents for court purposes including CAD reports, ANI/ALI reports, etc
- Coordinates major incidents to ensure that proper notifications are made; assists in call handling if necessary and coordinates with Incident Command
- Perations and Emergency Dispatcher
PAE
08.2020 - 03.2021
- Answer incoming phone and alarm system calls regarding emergent and non-emergent services
- Question caller(s) to determine location and nature of the problem to determine the type of assistance needed and what resources are required to properly render aid
- Use of two way radio system to relay and receive information to and from units on scene during an active call, or for other personnel during non-emergent calls relating to various situations in reference to work, safety, recreational, and/or travel throughout the workday
- Jonathan Smith - page 1
- Responsible for data entry, update, and retrieval to and from various programs and forms related to station activities to maintain accurate and up to date information regarding personnel and vehicle movements for active runways/ski ways, recreation groups, science teams, area maintenance crews, and fire department activities
- Monitor and maintain field camp information in reference to personnel and equipment movement by either vehicle(s), helicopter(s), and/or fixed wing aircraft to keep accurate log(s) of all movements for safety, accountability, regulatory guidelines
- Operations and Emergency Dispatcher
PAE
10.2019 - 02.2020
- Answer incoming phone and alarm system calls regarding emergent and non-emergent services
- Question caller(s) to determine location and nature of the problem to determine the type of assistance needed and what resources are required to properly render aid
- Use of two way radio system to relay and receive information to and from units on scene during an active call, or for other personnel during non-emergent calls relating to various situations in reference to work, safety, recreational, and/or travel throughout the workday
- Responsible for data entry, update, and retrieval to and from various programs and forms related to station activities to maintain accurate and up to date information regarding personnel and vehicle movements for active runways/ski ways, recreation groups, science teams, area maintenance crews, and fire department activities
- Monitor and maintain field camp information in reference to personnel and equipment movement by either vehicle(s), helicopter(s), and/or fixed wing aircraft to keep accurate log(s) of all movements for safety, accountability, regulatory guidelines
Dispatcher
PAE
08.2018 - 02.2019
- Answer incoming phone and alarm system calls regarding emergent and non-emergent services
- Question caller(s) to determine location and nature of the problem to determine the type of assistance needed and what resources are required to properly render aid
- Use of two way radio system to relay and receive information to and from units on scene during an active call, or for other personnel during non-emergent calls relating to various situations in reference to work, safety, recreational, and/or travel throughout the workday
- Responsible for data entry, update, and retrieval to and from various programs and forms related to station activities to maintain accurate and up to date information regarding personnel and vehicle movements for active runways/ski ways, recreation groups, science teams, area maintenance crews, and fire department activities
- Jonathan Smith - page 2
- Monitor and maintain field camp information in reference to personnel and equipment movement by either vehicle(s), helicopter(s), and/or fixed wing aircraft to keep accurate log(s) of all movements for safety, accountability, regulatory guidelines
Dispatcher
PAE
10.2017 - 02.2018
- Answer incoming phone and alarm system calls regarding emergent and non-emergent services
- Question caller(s) to determine location and nature of the problem to determine the type of assistance needed and what resources are required to properly render aid
- Use of two way radio system to relay and receive information to and from units on scene during an active call, or for other personnel during non-emergent calls relating to various situations in reference to work, safety, recreational, and/or travel throughout the workday
- Responsible for data entry, update, and retrieval to and from various programs and forms related to station activities to maintain accurate and up to date information regarding personnel and vehicle movements for active runways/ski ways, recreation groups, science teams, area maintenance crews, and fire department activities
- Monitor and maintain field camp information in reference to personnel and equipment movement by either vehicle(s), helicopter(s), and/or fixed wing aircraft to keep accurate log(s) of all movements for safety, accountability, regulatory guidelines
Kitchen Manager
Batesville School District Central Campus
05.2017 - 10.2017
- Prepare and cook breakfast, main and side items, and lunch, main, side, vegetable items, to serve three hundred plus students and faculty members meals daily
- Assist on service line during breakfast and lunch
- Clean and sanitize all cooking and service area(s)/surface(s) after each service to maintain Health
- Epartment standards during the workday as directed
- Clean and sanitize all cookware and dishes used during the workday and store for the following day
- Manage inventory receiving and stowage along with stock rotation to ensure all items used before best by/expiration date(s) as directed
911 Dispatcher
Independence County Central Dispatch
11.2016 - 10.2017
- Answer incoming phone and 911 calls regarding emergent and non-emergent services
- Jonathan Smith - page 3
- Question caller(s) to determine location and nature of the problem to determine the type of assistance needed and what resources are required to properly render aid
- Use of two way radio system to relay and receive information to and from units on scene during an active call, or for other units during non-emergent calls relating to various situations in reference to traffic stop(s), license plate inquiries, patrol request, coordinate with the sixteen rural fire departments in district, and unit status checks
- Responsible for data entry, update, and retrieval to and from various programs and forms related to patrol/fire activities to maintain accurate and up to date information regarding personnel and vehicle movements for active calls, patrol request(s)/locations, zone/area deployment, checkpoint rotation(s), active construction to reduce delay in call response, and entries into state and federal databases in reference to wanted and/or missing persons and stolen property or vehicles.
Cook
Batesville School District
08.2016 - 05.2017
- Prepare and cook breakfast, main and side items, and lunch, main, side, vegetable items, to serve three hundred plus students and faculty members meals daily
- Assist on service line during breakfast and lunch
- Clean and sanitize all cooking and service area(s)/surface(s) after each service to maintain Health
- Epartment standards during the workday as directed
- Clean and sanitize all cookware and dishes used during the workday and store for the following day
- Assist Kitchen Manager with inventory receiving and stowage along with stock rotation to ensure all items used before best by/expiration date(s) as directed
Shipping and Receiving Manager
Legendary Supplements
02.2016 - 10.2016
- Process, prepare, package, and invoice bulk commercial orders for domestic and international clients
- Work with various carriers to ensure delivery of commercial orders are picked a\up and delivered promptly to avoid any delays and/or fee(s) accrual to the client or business
- Assist team members with processing, and packaging of domestic and international customers ensuring all orders are done in a timely and accurate manner to make delivery window desired by customer
- Maintain accurate inventory of incoming and outgoing product(s) to ensure proper item counts are in place reducing the chance of orders being unable to be fulfilled and delays/refunds negligible
- Jonathan Smith - page 4
- Keep appraised of international rules and regulations in reference to company’s product to ensure all items can be shipped to customer/client destination and all paperwork/documentation meets customs standards
911 Dispatcher
City of Batesville Central Dispatch
07.2012 - 12.2015
- Answer incoming phone and 911 calls regarding emergent and non-emergent services
- Question caller(s) to determine location and nature of the problem to determine the type of assistance needed and what resources are required to properly render aid
- Use of two way radio system to relay and receive information to and from units on scene during an active call, or for other units during non-emergent calls relating to various situations in reference to traffic stop(s), license plate inquiries, patrol request, coordinate with the sixteen rural fire departments in district, and unit status checks
- Responsible for data entry, update, and retrieval to and from various programs and forms related to patrol/fire activities to maintain accurate and up to date information regarding personnel and vehicle movements for active calls, patrol request(s)/locations, zone/area deployment, checkpoint rotation(s), active construction to reduce delay in call response, and entries into state and federal databases in reference to wanted and/or missing persons and stolen property or vehicles
- Assist in training and evaluation(s) of new/current employees
General Laborer
City of Batesville
10.2009 - 07.2012
- Assigned to work crew for residential customer garbage removal on weekly rotation schedule
- Assist work crews with brush/leaf removal for residential customers as needed during heavy workload occasions
- Perform preventative maintenance and repairs to work vehicles and equipment as scheduled or necessary
- Work with construction crew for road repair/replacement, concrete work, replacement of damaged culverts/storm drains, and during placement of hot/cold mix runs for road surfaces
- Work with multiple departments after large storms move through the area for cleanup and repair of city infrastructure
Education
High School Diploma - General Studies
Cedar Ridge High School
Newark, AR 08.2002 - 05.2008
Skills
Data Entry
undefinedCertification
APCO Public Safety Telecommunicator 1, 7th Ed.
Timeline
FEMA IS-00005.a An Introduction to Hazardous Materials
05-2022
Public Safety Dispatch Supervisor
Bethel Police Department
07.2021 - Current
FEMA IS-00029.a Public Information Officer Awareness
05-2021
FEMA IS-00144 Telecommunicators Emergency Response Taskforce (TERT) Basic Course
05-2021
FEMA IS-00800.d National Response Framework, An Introduction
05-2021
APCO Public Safety Telecommunicator 1, 7th Ed.
01-2021
FEMA IS-00100.c Introduction to Incident command Systems, ICS-100
10-2020
FEMA IS-00200.c Basic Incident Command System for Initial Response
10-2020
FEMA IS-00700.b An Introduction to the National Incident Management System
10-2020
HACC Hazardous Material Awareness
10-2020
PAE
08.2020 - 03.2021
PAE
10.2019 - 02.2020
Dispatcher
PAE
08.2018 - 02.2019
ALETA Basic telecomunications Certification(2018-506)
03-2018
Dispatcher
PAE
10.2017 - 02.2018
Kitchen Manager
Batesville School District Central Campus
05.2017 - 10.2017
911 Dispatcher
Independence County Central Dispatch
11.2016 - 10.2017
Cook
Batesville School District
08.2016 - 05.2017
Shipping and Receiving Manager
Legendary Supplements
02.2016 - 10.2016
911 Dispatcher
City of Batesville Central Dispatch
07.2012 - 12.2015
General Laborer
City of Batesville
10.2009 - 07.2012
High School Diploma - General Studies
Cedar Ridge High School
08.2002 - 05.2008
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