Jonathan Smith
American Fork,UT
Summary
Adept at fusion splicing and network troubleshooting, I enhanced network performance and customer satisfaction at Ervin Cable Construction. My leadership and problem-solving skills ensured the training of new technicians and the maintenance of high safety standards. Achieved a significant reduction in network downtime, demonstrating reliability and a commitment to continuous improvement.
Overview
8
8
years of professional experience
Work History
Fiber Optic Splicer
Ervin Cable Construction
08.2024 - Current
- Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.
- Assisted in the training of new technicians, imparting knowledge of industry best practices and safety protocols.
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Improved service quality by regularly inspecting and maintaining fiber optic equipment and tools.
- Maintained positive working relationships with clients, ensuring open communication channels and addressing concerns promptly.
- Prevented potential network failures through proactive monitoring of installed fiber optic systems.
- Ensured accurate documentation of splicing work, maintaining detailed records for future reference.
- Enhanced customer satisfaction by troubleshooting and repairing damaged fiber optic lines in a timely manner.
- Reduced downtime for clients by efficiently identifying and resolving connectivity issues.
- Adhered to all local, state, and federal regulations governing the safe handling and disposal of hazardous materials used in fiber optic splicing processes.
- Safeguarded client data integrity by adhering to strict security protocols during all phases of the splicing process.
- Performed repairs on severed fiber cables to restore to complete functionality.
- Tested fiber optic cables and documented results.
- Spliced, bonded, ground and terminated cables.
- Built splice cases to enclose exposed transmission lines.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Responded to service requests during and after business hours.
Company Truck Driver
Twenty7 Transport
04.2022 - 06.2023
- Kept accurate records of hours worked, miles driven, fuel expenses, and other required documentation for compliance purposes.
- Reduced fuel consumption by consistently practicing eco-driving techniques and monitoring vehicle performance.
- Contributed to an inclusive work environment by fostering positive relationships with colleagues from diverse backgrounds within the company.
- Maintained high levels of customer satisfaction with timely deliveries, professionalism, and effective communication.
- Enhanced route efficiency by utilizing GPS technology and analyzing traffic patterns for optimal travel times.
- Managed emergency situations calmly and effectively, prioritizing safety while minimizing potential damage to cargo or equipment.
- Promoted a positive company image by consistently presenting a professional appearance and demeanor while interacting with clients and colleagues.
- Improved safety records by strictly adhering to company policies and federal regulations during long-haul trips.
- Navigated challenging weather conditions safely while adhering to strict deadlines for time-sensitive deliveries.
- Built solid relationships with clients through consistent reliability and professionalism in all aspects of service delivery.
- Conducted regular preventative maintenance tasks on the truck to maintain peak performance levels and reduce downtime due to mechanical issues.
- Collaborated with dispatchers to coordinate delivery schedules, address any changes, and minimize delays effectively.
- Completed daily inspection checklists, ensuring the proper functioning of truck equipment and identifying potential issues early on.
- Demonstrated versatility by operating various types of heavy trucks, including flatbeds, tankers, and refrigerated trailers.
- Exhibited strong problem-solving skills in resolving unforeseen challenges such as road closures or detours without significant impact on delivery timelines.
- Mentored new drivers on company procedures, safe driving habits, and maintaining a proactive approach towards vehicle maintenance requirements.
- Communicated effectively with customers regarding estimated arrival times, special requests, or issues encountered during transport.
- Demonstrated strong organizational skills by maintaining a clean and clutter-free truck cab for improved efficiency during daily operations.
- Assisted with loading and unloading cargo as needed, following proper lifting techniques to prevent injury or damage to goods.
- Performed daily vehicle inspections before and after trips.
- Operated with safety and skill to avoid accidents and delays.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Conformed to all DOT rules and regulations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Researched and adhered to planned highly efficient routes to optimize schedules.
- Documented all routes, delays and passenger information.
- Provided personable communication with passengers.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
Company Truck Driver
Stevens Transport
05.2021 - 12.2021
- Kept accurate records of hours worked, miles driven, fuel expenses, and other required documentation for compliance purposes.
- Maintained high levels of customer satisfaction with timely deliveries, professionalism, and effective communication.
- Enhanced route efficiency by utilizing GPS technology and analyzing traffic patterns for optimal travel times.
- Managed emergency situations calmly and effectively, prioritizing safety while minimizing potential damage to cargo or equipment.
- Promoted a positive company image by consistently presenting a professional appearance and demeanor while interacting with clients and colleagues.
- Improved safety records by strictly adhering to company policies and federal regulations during long-haul trips.
- Navigated challenging weather conditions safely while adhering to strict deadlines for time-sensitive deliveries.
- Conducted regular preventative maintenance tasks on the truck to maintain peak performance levels and reduce downtime due to mechanical issues.
- Collaborated with dispatchers to coordinate delivery schedules, address any changes, and minimize delays effectively.
- Completed daily inspection checklists, ensuring the proper functioning of truck equipment and identifying potential issues early on.
- Exhibited strong problem-solving skills in resolving unforeseen challenges such as road closures or detours without significant impact on delivery timelines.
- Communicated effectively with customers regarding estimated arrival times, special requests, or issues encountered during transport.
- Demonstrated strong organizational skills by maintaining a clean and clutter-free truck cab for improved efficiency during daily operations.
- Performed daily vehicle inspections before and after trips.
- Operated with safety and skill to avoid accidents and delays.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Conformed to all DOT rules and regulations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Researched and adhered to planned highly efficient routes to optimize schedules.
- Documented all routes, delays and passenger information.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed routine maintenance on truck to keep in working order.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Loader and Unloader
Rooms To Go Distribution Center
05.2019 - 11.2020
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
- Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
- Demonstrated adaptability with cross-training in various warehouse roles, providing support where needed during busy periods.
- Enhanced overall team performance by sharing knowledge and tips on efficient loading and unloading techniques with fellow employees.
- Collaborated with supervisors to address any discrepancies found during the verification process of incoming shipments.
- Consistently met performance targets by prioritizing high-priority shipments for faster turnaround times.
- Decreased loading errors, paying close attention to order details and specifications.
- Promoted safe working environment, promptly reporting and addressing potential hazards.
Ramp Agent
American Airlines
04.2017 - 04.2019
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Deiced aircraft before takeoff for safety during inclement weather.
Education
Cape Fear High School
Fayetteville, NC06.2016
Skills
- Network Troubleshooting
- Fusion Splicing
- Fiber Identification
- OTDR Testing
- Optical Loss Testing
- Maintaining safety
- Safety practices
- Lifting up to 70 pounds
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Safety awareness
- Decision-Making
- Relationship Building
- Safety Procedures
- Documenting activities
- Task Prioritization
- Educating customers
- Interpersonal Skills
- Professionalism
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Professional Demeanor
- Problem-solving aptitude
- Computer Skills
- Microsoft PowerPoint, Excel, and Word
Additional Information
I have experience using Microsoft Word and Excel from working at Twenty7 Transport. After I spent most of my time there as a driver, I was moved to a dispatcher position. I kept steady communication with previous/current customer’s and built relationships with new customer’s. I had to track job itineraries and routes in documents to ensure both the customer and our driver’s had all the correct information they needed.
Timeline
Fiber Optic Splicer
Ervin Cable Construction
08.2024 - Current
Company Truck Driver
Twenty7 Transport
04.2022 - 06.2023
Company Truck Driver
Stevens Transport
05.2021 - 12.2021
Loader and Unloader
Rooms To Go Distribution Center
05.2019 - 11.2020
Ramp Agent
American Airlines
04.2017 - 04.2019
Cape Fear High School