Jonathan Soos
Pensacola,FL
Summary
A successful MSRII with 7 months experience dedicated to member and employee satisfaction. Member focused team player offering expertise in conflict resolution, time management, first call resolution, and professionalism. I can gracefully handle difficult situations through resourcefulness and my ability to adapt to any given situation.
Overview
3
3
years of professional experience
Work History
Msr2
Navy Federal Credit Union
Pensacola, Florida
09.2021 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.
- Processed, scheduled and executed customer orders for new and established members.
- Researched and rapidly resolved client conflicts to maintain key accounts.
Vault Teller
Loomis Armored US
Pensacola , Florida
09.2019 - 10.2021
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Assigned and distributed workflow to support efficient and effective front line operations.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Education
GED -
Harvest Church
Summerdale, AL02.2009
Skills
- Flexible & agile
- Multitasking abilities
- Ability to navigate multiple systems
- Manage multiple priorities individually while in a team setting
Timeline
Msr2
Navy Federal Credit Union
09.2021 - Current
Vault Teller
Loomis Armored US
09.2019 - 10.2021
GED -
Harvest Church
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