Jonathan Speed

• Support IQ, OQ, and PQ, and related testing as directed by engineering/quality.
• Identify opportunities for improvement of manufacturing equipment and processes in conjunction with Lean Manufacturing efforts.
• Support new product development teams, if requested.
• Investigate root cause analysis and implement corrective actions for quality issues under the direction of an engineer.

Developing equipment setup and maintenance work instructions, and documentation, as required.

• Collaborated with team members to streamline production workflows.
• Assisted in troubleshooting machinery malfunctions during production runs.
• Trained new employees on safe operation of equipment and production processes.
• Worked closely with management staff in developing strategies for improving productivity levels.
• Provided technical support for troubleshooting issues related to production machinery.
• Utilized calipers, micrometers and height gauges to calibrate or adjust equipment.

• Ensured that all materials used met required standards before use in production operations.
• Adjusted machine settings to complete tasks accurately according to specifications.
• Provided technical support for troubleshooting issues related to production machinery.
• Worked closely with management staff in developing strategies for improving productivity levels.
• Assisted in the set-up and operation of production equipment.
• Conducted routine maintenance on production machinery and equipment.
• Adhered to safety protocols and regulations to ensure a safe working environment for all employees.
• Maintained machines by performing inspections and troubleshooting problems with equipment.

• Assembled components and sub-assemblies in a clean room environment according to engineering specifications.
• Performed periodic maintenance on equipment and tools used in the assembly process.
• Ensured safety protocols were followed at all times during assembly operations.
• Organized work area daily to ensure efficient workflow throughout shift.
• Operated automated machinery utilized in the assembly process according to established safety procedures.
• Tested assembled products to ensure conformance with quality standards.

• Developed and implemented a comprehensive business plan to launch the company.
• Created and managed the company's financial budgeting, forecasting, and reporting systems.
• Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
• Identified potential partnerships to expand the reach of the business.
• Developed strategic initiatives to increase market share and revenue growth.
• Monitored performance metrics to ensure quality standards were maintained.

• Interacted professionally with customers, peers and managers, which helped develop articulate communication and active listening skills.
• Inputted information from customer calls and logged it into the company's system using Salesforce.
• Used various techniques, including cold calling, prospecting and networking to land new customers and penetrate new markets.
• Determined customer needs through careful and active listening skills and identified appropriate solutions within anticipated price range.
• Addressed customer concerns immediately and resolved issues promptly using the chain of command and relationships built and maintained.
• Established and maintained relationships with all small business owners, office management, local leaders and community members through active listening, positive engagement and consistency.
• Provided excellent and professional service to ensure client satisfaction.
• Maintained high level of professionalism and calmness with all personnel, even in high-stress situations.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

• Identified key skill gaps in various department/employees and created training classes to effectively educate target individuals.
• Created effective training course objectives, course content and all materials.
• Conducted evaluations of training courses to uncover areas in need of improvement.
• Monitored team leader incentive and motivational programs.
• Compiled and analyzed sales figures to determine best approaches to improve sales as well as performance.
• Addressed employee and production issues head-on to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
• Planned and executed promotional events in-store to increase business and sales revenues.
• Oversaw disciplinary actions.
• Recognized for exceptional shift performance.
• Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Creating Sales appointments and building depth in the benefits of protecting your home and family.

Cold Calling, Door Knocking, and Social Media Networking to build skill-set and develop great customer base along with small business relationships. Consistently over 75% close rate on a weekly basis ending among the top in my office for sales and retention.

• Attended trade shows, conferences and seminars to promote products and network in the industry.
• Reached out to dormant accounts to re-engage customers and increase revenue.
• Secured long-term accounts by identifying client needs and providing recommendations to promote brand effectiveness and product benefits and delivering product on time.
• Identified lucrative business prospects through cold calling, networking, marketing and database leads.

Trained in Negotiations and time management along side being able to share product knowledge with customers while making personal recommendations. Created and Directed sales team training and development programs for multiple positions and skill-sets. Generated weekly,monthly,and annually Sales reports and could not only speak on them but build an action plan for moving forward and reaching for next goals. 

• Created weekly schedules for employees.
• Boosted company sales by developing and implementing strategic marketing approaches targeting key shoppers based on statistics and Families in lower spending potential. to make us a one stop shop for overall shopping experience.
• Evaluated employee performance.
• Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
• Prepared and submitted nightly bank deposits.
• Oversaw disciplinary actions.
• Displayed merchandise for upcoming sales in visually appealing way.
• Managed special store projects to improve store-wide processes and operations.
• Prevented store losses using awareness and attention to detail to detect gaps for corrective action.

Scheduling professional along with computer and or hand written transaction completion. Was able to successfully run 3 stores as active Area Manager for 2 years and run Sales gains in each Store as well as internal promotion for those 2 years as well. 

• Prepared and submitted nightly bank deposits.
• Ensured register count and bank deposits contained proper amounts of currency.
• Served in the capacity as keyholder to ensure the store was opened and closed on time.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Grew revenue by improving sales and service strategies.
• Organized new stock for floor placement.
• Directed and supervised staff performance.
• Created weekly schedules for employees.
• Displayed merchandise for upcoming sales in visually appealing way.
• Used Point of Sale register system to complete transactions.
• Managed 14 employees.

• Supervised 12 sales team employees by training, coaching and sharing innovative sales tactics.
• Ensured register count and bank deposits contained proper amounts of currency.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Increased profits 33% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
• Coached and mentored all employees by offering constructive feedback and taking interest in long-term career growth.
• Managed daily operations including purchasing, inventory control, merchandising and product distribution.
• Taught junior employees how to meet operational and sales goals with proactive strategies.
• Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.