Jonathan Stachewicz
Business Systems Analyst | Data Analyst | Project Coordinator | Operations and Support Specialist | Salesforce Administrator
Chicago,IL
Summary
Versatile and results-driven professional with over 8+ years of experience in project coordination, business systems analysis, operations support, Salesforce administration, and data analysis. Proven expertise in managing full project lifecycles, optimizing business processes, and enhancing platforms like Salesforce and Jira. Adept at improving data accuracy, ensuring SOX compliance, and delivering high-quality solutions. Skilled in leading cross-functional teams, resolving technical issues, and fostering strong relationships with stakeholders. Known for quickly mastering new systems and using analytical skills to drive continuous improvement and support organizational growth.
Skills
Salesforce/CRM Software
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
Work History
IT Project Coordinator (Remote)
Accel Entertainment
Burr Ridge, IL
06.2023 - 8 2024
- Spearheaded the setup and implementation of processes for managing requests and tickets across various systems within the Technology Solutions team, significantly increasing efficiency.
- Led the establishment, maintenance, and enhancement of the Jira instance, serving as the lead technical expert and ensuring optimal system performance.
- Managed full project lifecycles, including triage, timeline adherence, and comprehensive stakeholder communication, ensuring successful project delivery.
- Developed detailed project plans, defining scopes, timelines, deliverables, and milestones to guide project execution.
- Conducted business systems analysis, including requirements gathering, process mapping, and collaborating with technical teams to implement effective solutions.
- Authored test scripts to ensure thorough testing and approval of solutions by the business.
- Oversaw CapEx management and played a critical role in maintaining SOX compliance for the Technology Solutions team.
Junior Salesforce Administrator (Remote)
Accel Entertainment
Burr Ridge, IL
01.2022 - 08.2024
- Provided comprehensive Salesforce administration support, managing inquiries, ensuring system integrity, and maintaining data accuracy.
- Quickly resolved technical issues, delivering exceptional support to Salesforce users across the organization.
- Facilitated organizational growth by configuring scalable Salesforce solutions and advising on best practices for future expansion.
- Led system enhancements, ensuring the accuracy and reliability of Salesforce data through regular audits and meticulous record maintenance.
- Managed and optimized the DocuSign instance, streamlining document management processes and enhancing operational efficiency.
Salesforce Community Coordinator
Accel Entertainment
Burr Ridge, IL
01.2019 - 08.2024
- Spearheaded the setup, implementation, and continuous enhancement of Salesforce Customer Community portal processes, optimizing user experience and system efficiency.
- Provided exceptional customer support, addressing and resolving issues for both internal and external users, ensuring timely solutions.
- Trained Sales and Relationship Management teams, as well as customers, on portal utilization, becoming the primary resource for technical and data-related queries.
- Delivered engaging product demonstrations of the customer portal to new and prospective clients, driving user adoption and growth.
- Analyzed participant feedback, leveraging insights to implement targeted improvements for future portal enhancements.
- Conducted thorough data swaps and audits, maintaining the accuracy and reliability of portal information.
Business Development/Sales Operations Coordinator
Accel Entertainment
Burr Ridge, IL
07.2016 - 01.2019
- Played a pivotal role in the creation, implementation, and maintenance of processes and solutions for Sales and Sales Operations, streamlining business workflows, improving efficiency, and enhancing document management.
- Served as a primary contact for internal and external sales representatives, providing critical support for lead and opportunity management.
- Assisted in the setup and implementation of Salesforce, and facilitated Salesforce training and onboarding for new Sales Representatives and Business Development Managers.
- Ensured data accuracy and reliability within Salesforce, boosting the overall effectiveness of sales operations.
- Monitored competitor activities closely, adapting strategies as needed to maintain a competitive edge.
- Developed comprehensive data points and sales reports to guide decision-making and drive revenue growth.
- Supported the setup, maintenance, and training for HubSpot, Maptive, and BatchGeo, optimizing sales processes.
Inside Sales Representative/Customer Service
L&J Technologies
Hillside, IL
03.2016 - 07.2016
- Managed sales and customer service for Texas and Louisiana territories, providing expert guidance and support to clients.
- Prepared quotes, processed purchase orders, and maintained accurate data within Zoho CRM tool.
- Facilitated sales cycle, driving sales and ensuring client satisfaction through effective communication and relationship management.
Data Analyst
Channel IQ
Chicago, IL
10.2012 - 11.2015
- Researched, acquired, and analyzed data from online retailers and marketplaces, focusing on product pricing, intellectual property, and counterfeit items for clients.
- Conducted quality checks to ensure accuracy of data submitted to clients, meeting specified deadlines.
- Provided data insights to account managers, aiding in understanding and utilization of collected data.
Sales Demo Specialist
Channel IQ
Chicago, IL
10.2012 - 11.2015
- Collaborated with sales team to streamline the selling demonstration process, enhancing efficiency of sales pitches.
- Collected and organized prospective client data, contributing to successful sales demonstrations.
- Assisted with troubleshooting and maintenance of OnRamp Software and company web portal, ensuring seamless demonstrations.
Certification
Salesforce Administrator Certification (in progress) - Estimated completion, October 2024
Education
Associates in Fine Arts -
College of DuPage
Glen Ellyn, IL 01.2010 - 06.2012
Activities and Awards
- ACES Nominee – Accel Entertainment, 2024 First-Quarter
- One for the Kids – 2020-present
- Trailblazer Award – Channel IQ, December 2013
- Volunteer – The JM Foundation, 2008-present
- Relay for Life Participant – 2005-2010
Quote
When you get these jobs that you have been so brilliantly trained for, just remember that your real job is that if you are free, you need to free somebody else. If you have some power, then your job is to empower somebody else. This is not just a grab-bag candy game.
Toni Morrison
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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