Jonathan Stachewicz
Certified Salesforce Administrator | Business Systems Analyst | Project Coordinator | Operations And Support Specialist
Chicago,IL
Summary
Versatile and results-driven Salesforce Certified Administrator with over 10 years of experience in Salesforce administration, project coordination, business systems analysis, and operations support, consistently delivering measurable business improvements and user adoption success. Skilled in configuring and optimizing Salesforce to enhance business processes, ensure data integrity, and drive user adoption. Experienced in training and mentoring employees to maximize system utilization and process efficiency. Proven expertise in managing full project lifecycles, resolving technical issues, and fostering strong relationships with stakeholders. Adept at leveraging analytical and technical skills to deliver high-quality solutions and support organizational growth.
Skills
Salesforce configuration
Other Tools
Jira/Jira Service Management, DocuSign, Power BI, Figma, HubSpot, Microsoft 365
Overview
12
12
years of professional experience
1
1
Certificate
Work History
IT Project Coordinator/BSA (Remote)
Accel Entertainment
Burr Ridge, IL
06.2023 - 8 2024
- Established, implemented, managed, and maintained the Jira instance, serving as the lead technical expert to ensure seamless system performance.
- Implemented and optimized processes for managing system requests, resulting in a 25% improvement in ticket resolution times and streamlined project completion.
- Managed all phases of the project management lifecycle, achieving a 85% on-time project delivery rate and increasing team alignment through effective stakeholder communication.
- Conducted business systems analysis to gather requirements and implement solutions aligned with organizational goals.
- Developed and executed test scripts to validate system updates and obtain business approval.
- Managed CapEx and oversaw SOX compliance for the Technology Solutions team.
- Created and maintained comprehensive system documentation, including user guides, process maps, audit trails, and training materials to support ongoing operations and user adoption. Spearheaded the setup and implementation of processes for managing requests and tickets across various systems within the Technology Solutions team, significantly increasing efficiency.
- Led the establishment, maintenance, and enhancement of the Jira instance, serving as the lead technical expert and ensuring optimal system performance.
- Managed full project lifecycles, including triage, timeline adherence, and comprehensive stakeholder communication, ensuring successful project delivery.
- Developed detailed project plans, defining scopes, timelines, deliverables, and milestones to guide project execution.
- Conducted business systems analysis, including requirements gathering, process mapping, and collaborating with technical teams to implement effective solutions.
- Authored test scripts to ensure thorough testing and approval of solutions by the business.
- Oversaw CapEx management and played a critical role in maintaining SOX compliance for the Technology Solutions team.
Junior Salesforce Administrator (Remote)
Accel Entertainment
Burr Ridge, IL
01.2022 - 08.2024
- Collaborated with cross-functional teams, including IT and Sales, to implement Salesforce enhancements that improved workflows and data accuracy.
- Provided comprehensive Salesforce administration, resolving technical issues, managing user inquiries, and maintaining system reliability to ensure seamless operations.
- Configured scalable Salesforce solutions to support organizational growth and recommended best practices for system enhancements.
- Created custom objects, reports and dashboards, workflows, flows, and validation rules to meet unique business needs, resulting in improved process efficiency and increased user satisfaction.
- Executed regular data migrations with 100% accuracy, ensuring seamless integration and reliable system updates.
Salesforce Community Coordinator
Accel Entertainment
Burr Ridge, IL
01.2019 - 08.2024
- Spearheaded the setup and continuous enhancement of Salesforce Experience Cloud portal processes, driving user adoption and system efficiency.
- Trained internal teams on portal utilization and served as a consultant, leading to increased sales success and client retention.
- Delivered tailored guidance and product demonstrations of the customer portal to clientele, leading to increased engagement, satisfaction, and fostering a more self-sufficient user base. This contributed to partner profitability growth and loss minimization.
- Conducted data audits to ensure portal accuracy, identifying and resolving inconsistencies that enhanced system reliability and user trust.
- Served as customer support for all 1500+ portal customers, and addressed any issues in a timely manner, increasing partner satisfaction and contributing to client retention.
- Collected and analyzed user feedback to inform system improvements and prioritize future enhancements, resulting in increased user satisfaction and system efficiency.
Business Development/Sales Operations Coordinator
Accel Entertainment
Burr Ridge, IL
07.2016 - 01.2019
- Played a pivotal role in setting up and adopting Salesforce for Sales and Sales Operations, streamlining business processes and improving efficiency.
- Performed regular Salesforce training for the Sales and Sales Operations teams, improving contract processing efficiency by 20% through targeted Salesforce training and data accuracy measures.
- Supported the setup and utilization of tools like HubSpot, Maptive, and BatchGeo to enhance sales processes, initiatives, and decision-making.
Inside Sales Representative/Customer Service
L&J Technologies
Hillside, IL
03.2016 - 07.2016
- Provided guidance to clients in Texas and Louisiana territories, ensuring excellent customer service and fostering strong relationships.
- Prepared quotes, processed purchase orders, and maintained accurate customer data in Zoho CRM.
Data Analyst and Sales Demo Specialist
Channel IQ
Chicago, IL
10.2012 - 11.2015
- Analyzed and reported data from online marketplaces and retailers to support client needs related to pricing, intellectual property, and counterfeit detection.
- Conducted quality checks to ensure data accuracy and provided actionable insights to account managers.
- Streamlined the sales demonstration process, reducing preparation time by 20% and contributing to a 10% increase in client acquisition rates.
- Maintained and troubleshot OnRamp Software to ensure seamless functionality during client presentations.
- Utilized Salesforce for client relationship management and optimized sales workflows. Researched, acquired, and analyzed data from online retailers and marketplaces, focusing on product pricing, intellectual property, and counterfeit items for clients.
- Conducted quality checks to ensure accuracy of data submitted to clients, meeting specified deadlines.
- Provided data insights to account managers, aiding in understanding and utilization of collected data.
- Collaborated with sales team to streamline the selling demonstration process, enhancing efficiency of sales pitches.
- Collected and organized prospective client data, contributing to successful sales demonstrations.
- Assisted with troubleshooting and maintenance of OnRamp Software and company web portal, ensuring seamless demonstrations.
Certification
Salesforce Certified Administrator
Education
Associate of Arts -
College of DuPage
Glen Ellyn, IL 05.2001 -
Activities and Awards
- ACES Nominee – Accel Entertainment, 2024 First-Quarter
- One for the Kids – 2020-present
- Trailblazer Award – Channel IQ, December 2013
- Volunteer – The JM Foundation, 2008-present
- Relay for Life Participant – 2005-2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When you get these jobs that you have been so brilliantly trained for, just remember that your real job is that if you are free, you need to free somebody else. If you have some power, then your job is to empower somebody else. This is not just a grab-bag candy game.
Toni Morrison
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