Jonathan Stampley
St Paul,MN
Summary
Results-driven Customer Service Representative with over 4 years of experience in providing exceptional customer service. Skilled in resolving product-related issues, handling a high volume of inquiries, and ensuring customer satisfaction. Strong communication and problem-solving abilities. Proficient in CRM software and Microsoft Office Suite. Master of Business Administration with a focus on Business Administration. Bachelor of Science in Marketing. Highly motivated and dedicated to delivering excellent customer experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aerotek
St Paul, United States
07.2008 - Current
- Assisted customers in resolving product-related issues, providing exceptional service and ensuring customer satisfaction.
- Handled a high volume of incoming calls and emails, addressing inquiries, processing orders, and resolving complaints.
- Collaborated with cross-functional teams to improve customer experience and implement process improvements.
- Maintained accurate records of customer interactions and transactions in the CRM system.
Customer Service Specialist
Comcast
St Paul, United States
06.2004 - 07.2007
- Managed executive calendars, scheduled appointments, and coordinated meetings and travel arrangements.
- Prepared and edited correspondence, reports, and presentations, ensuring accuracy and professionalism.
- Maintained confidential files and records, handling sensitive information with discretion.
- Provided general administrative support, including answering phone calls, responding to emails, and ordering office supplies.
Customer Service Representative
HealthPartners
Bloomington, United States
05.2007 - June2007
- Provided personalized assistance to customers, offering product recommendations and ensuring a positive shopping experience.
- Achieved and exceeded sales targets through effective product knowledge and persuasive selling techniques.
- Handled cash transactions accurately and efficiently, including opening and closing registers.
- Assisted in visual merchandising and inventory management to maintain a well-organized store environment.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Science - Mass Communications
Minnesota State Mankato
Mankato, MN06.1981
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Proficient in CRM software and Microsoft Office Suite
- Ability to multitask and prioritize effectively
- Attention to detail and accuracy
- Positive attitude and customer-oriented mindset
- Ability to work well in a team environment
- Adaptability and flexibility
Certification
qualified instructor
Timeline
Customer Service Representative
Aerotek
07.2008 - Current
Customer Service Representative
HealthPartners
05.2007 - June2007
Customer Service Specialist
Comcast
06.2004 - 07.2007
Bachelor of Science - Mass Communications
Minnesota State Mankato