Jonathan Steele
Boynton Beach,FL
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge of both local and national markets- Twenty three years of industry experience.
Overview
32
32
years of professional experience
Work History
Senior Accounts/Relationship Manager
Massey Services
11.2012 - 07.2023
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Negotiated favorable terms on behalf of clients during complex transactions, maximizing profitability while minimizing potential risks.
- Organized regular events to foster community engagement among clients, solidifying existing relationships and attracting new business prospects.
General Manager
Massey Services
11.2004 - 10.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Terminix
01.1992 - 10.2004
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Dept Of Agriculture
Bachelor of Science - Public Relations, Advertising, And Applied Communication
Boston University
Boston, MA05.1983
Skills
- Client Relationship Management
- Customer relationship development
- Consultative Selling
- Client acquisition
- New Business Development
- Account Management
- Product Recommendations
- Portfolio Growth
Timeline
Senior Accounts/Relationship Manager
Massey Services
11.2012 - 07.2023
General Manager
Massey Services
11.2004 - 10.2012
General Manager
Terminix
01.1992 - 10.2004
Dept Of Agriculture
Bachelor of Science - Public Relations, Advertising, And Applied Communication
Boston University