Jonathan Stephenson
Mount Holly,NC
Summary
Attentive, hospitable, and observant service industry professional with 8+ years of restaurant experience. My goal is to deliver friendly and prompt service to ensure the highest level of customer satisfaction possible. My goals are to provide exceptional dining experiences that will maintain and grow an establishment's customer base and strengthen overall guest relations, and to deliver a work environment that is welcoming, collaborative, and efficient.
Overview
11
11
years of professional experience
Work History
Research Data Analyst
Stephenson Research Solutions
11.2020 - Current
- Collaborated with major research departments on independent scientific studies
- Utilized Microsoft Excel and collected data to evaluate research validity and and results
- Developed in-depth statistical analytical reports utilized in 20+ published studies
- Evaluated relevant peer-reviewed studies to optimize experimental methods and provide potential future research opportunities
General Manager
The Penguin Drive-In
08.2022 - 10.2023
- Managed daily operations to ensure the execution of exemplary customer service, prompt quality control, and an emphasis on developing customer relations
- Developed policies and procedures to optimize the rate of delivery and quality of service, resulting in an 0.5 star increase in customer satisfaction ratings on Google and Yelp
- Aided in menu alterations utilizing customer feedback to improve overall guest satisfaction whilst diversifying available menu offerings
- Negotiated with vendors to secure ideal price points whilst maintaining high ingredient and material quality standards, resulting in a 10% decrease in food cost and a 15% decrease in operational cost
- Collaborated with multiple companies including QC Exclusive, Charlotte Magazine, and Offline Media to provide increased restaurant exposure
- Interviewed, hired, and aided in the training and professional development of 35+ staff members
- Emphasized a collaborative work environment that maintained a low turnover rate (< 10%)
- Worked the positions of host, server, bartender, busser, food runner, expeditor, line cook, and dishwasher as needed
Server
Eddie's Place Restaurant
12.2013 - 11.2020
- Developed lasting customer relations utilizing warm and effective communication skills
- Delivered prompt and efficient customer service in a high-volume casual dining setting that employed a section of 8-16 tables per server
- Guided customers through menu selections while utilizing customer feedback and upsell tactics to determine ideal menu choices for the optimization of customer satisfaction and company profitability
- Delivered orders in a timely manner by communicating and cooperating with front-of-house and back-of-house staff
- De-escalated and provided solutions to customer conflicts and concerns
- Worked the positions of host, busser, expeditor, food runner, bartender, and dishwasher as needed
Education
Bachelor of Arts - Biology
University of North Carolina At Charlotte
Charlotte, NC05.2021
Associate of Science - Science
Gaston College
Dallas, NC05.2018
Skills
- Effective Communication
- Sales
- Customer Service
- Problem-Solving
- Collaboration
- Detail-Oriented
- Conflict Resolution
- Time Management
- Aloha and Heartland Point-of-Sale system Proficiency
- Microsoft Word, Powerpoint, Excel, and Office
Timeline
General Manager
The Penguin Drive-In
08.2022 - 10.2023
Research Data Analyst
Stephenson Research Solutions
11.2020 - Current
Server
Eddie's Place Restaurant
12.2013 - 11.2020
Bachelor of Arts - Biology
University of North Carolina At Charlotte
Associate of Science - Science
Gaston College