A seasoned Technical Engineer with two decades of experience in managing enterprise-wide solutions within Client, Server, and Security domains.
Skilled in the assessment, design, and implementation of cutting-edge technologies, with a focus on providing leadership, comprehensive documentation, and training for successful deployments.
Proficient in facilitating clear communication and collaboration across all levels of the organization, from end-users to senior management.
Committed to continuous improvement, user satisfaction, adherence to security best practices, and process optimization through automation.
Recognized for my ability to maintain a keen eye for detail, effective organizational skills, and the capacity to thrive in fast-paced environments, consistently delivering results within challenging timelines.
I am an enthusiastic team player dedicated to contributing to the success of the organization. I am always willing to take on additional responsibilities to support the team's goals.
I pride myself on being an organized and dependable candidate, excelling in managing multiple priorities while maintaining a positive outlook.
With a strong focus on precision, I demonstrate high attention to detail and possess strong organizational capabilities, allowing me to manage multiple projects simultaneously.
Led the design and implementation of a streamlined laptop deployment process for over 13,000 devices, enhancing the user experience through Microsoft Autopilot and Intune, while seamlessly integrating with BigFix. This initiative reduced the need for hands-on involvement and ensured hardware compatibility.
Proficiently packaged and automated applications for more than 13,000 Client Workstations/Laptops and 3,000 Windows servers, optimizing efficiency by utilizing BigFix, Microsoft Intune (Windows), and Apple Business Manager/Workspace One/BigFix (MacOS).
Expertly analyzed and resolved incidents, events, and vulnerabilities using BigFix, PowerShell, and other innovative technologies.
Spearheaded the establishment and management of a Virtual Desktop Infrastructure, harnessing VMware View versions 5.1 through 8, which encompassed the creation, design, and management of VDI images, pools, and entitlements.
Effectively oversaw Forensic Encryption solutions, including Credant, Dell Data Protection, and BitLocker.
Successfully virtualized applications using VMware Thinapp and Liquidware Flexapp, enhancing overall operational efficiency.
Managed the deployment and ongoing maintenance of Sales Mobility tools, including NetMotion VPN, Autonomy Connected Backup, SAP Afaria, and RemoteLink Environments.
Diligently ensured software license audit compliance by conducting thorough reporting.
Proactively coordinated and executed implementations in strict adherence to change control and release management processes.
Identified, scoped, and resolved vulnerabilities, contributing to a more secure infrastructure.
Provided exemplary leadership and technical mentorship to a team of 3 Engineers, 6 2nd/3rd level technicians, and 90-100 level 1 Technicians in a distributed environment encompassing 70+ distribution centers.
Delivered comprehensive 3rd level support, maintenance, and design for endpoint applications tailored to sales mobility.
Instructed Division IT coordinators on laptop and workstation processes, warehouse operations, and various other initiatives, ensuring a consistent understanding and execution of tasks.
Drove the successful design and execution of enterprise-level projects, including: