Summary
Overview
Work History
Education
Skills
Technology Skills
Timeline
Generic
JONATHAN STEVENS

JONATHAN STEVENS

Marietta,GA

Summary

A seasoned Technical Engineer with two decades of experience in managing enterprise-wide solutions within Client, Server, and Security domains.

Skilled in the assessment, design, and implementation of cutting-edge technologies, with a focus on providing leadership, comprehensive documentation, and training for successful deployments.

Proficient in facilitating clear communication and collaboration across all levels of the organization, from end-users to senior management.

Committed to continuous improvement, user satisfaction, adherence to security best practices, and process optimization through automation.

Recognized for my ability to maintain a keen eye for detail, effective organizational skills, and the capacity to thrive in fast-paced environments, consistently delivering results within challenging timelines.

I am an enthusiastic team player dedicated to contributing to the success of the organization. I am always willing to take on additional responsibilities to support the team's goals.

I pride myself on being an organized and dependable candidate, excelling in managing multiple priorities while maintaining a positive outlook.

With a strong focus on precision, I demonstrate high attention to detail and possess strong organizational capabilities, allowing me to manage multiple projects simultaneously.

Overview

20
20
years of professional experience

Work History

Lead Technical Engineer

US FOODS
12.2006 - Current

Led the design and implementation of a streamlined laptop deployment process for over 13,000 devices, enhancing the user experience through Microsoft Autopilot and Intune, while seamlessly integrating with BigFix. This initiative reduced the need for hands-on involvement and ensured hardware compatibility.

Proficiently packaged and automated applications for more than 13,000 Client Workstations/Laptops and 3,000 Windows servers, optimizing efficiency by utilizing BigFix, Microsoft Intune (Windows), and Apple Business Manager/Workspace One/BigFix (MacOS).

Expertly analyzed and resolved incidents, events, and vulnerabilities using BigFix, PowerShell, and other innovative technologies.

Spearheaded the establishment and management of a Virtual Desktop Infrastructure, harnessing VMware View versions 5.1 through 8, which encompassed the creation, design, and management of VDI images, pools, and entitlements.

Effectively oversaw Forensic Encryption solutions, including Credant, Dell Data Protection, and BitLocker.

Successfully virtualized applications using VMware Thinapp and Liquidware Flexapp, enhancing overall operational efficiency.

Managed the deployment and ongoing maintenance of Sales Mobility tools, including NetMotion VPN, Autonomy Connected Backup, SAP Afaria, and RemoteLink Environments.

Diligently ensured software license audit compliance by conducting thorough reporting.

Proactively coordinated and executed implementations in strict adherence to change control and release management processes.

Identified, scoped, and resolved vulnerabilities, contributing to a more secure infrastructure.

Provided exemplary leadership and technical mentorship to a team of 3 Engineers, 6 2nd/3rd level technicians, and 90-100 level 1 Technicians in a distributed environment encompassing 70+ distribution centers.

Delivered comprehensive 3rd level support, maintenance, and design for endpoint applications tailored to sales mobility.

Instructed Division IT coordinators on laptop and workstation processes, warehouse operations, and various other initiatives, ensuring a consistent understanding and execution of tasks.

Drove the successful design and execution of enterprise-level projects, including:

  • Modern endpoint deployment and hardware-agnostic solutions, leveraging Microsoft Autopilot, Intune, and BigFix.
  • Mitigation of 2022 Log4j vulnerabilities and corresponding remediation efforts.
  • Seamless transition from Symantec Endpoint Protection to Defender ATP across Endpoints and Servers (Windows/Linux).
  • Implementation of Microsoft Always-On VPN for user VPN access.
  • Smooth Windows migrations from Windows XP and Windows 7 to Windows 10.
  • Upgrading NetMotion Mobile VPN from version 8.5 to 12.01.
  • Deployment of Remotelink/Afaria environment for content delivery to 6,000 Endpoints.
  • Integration of DocLink for enterprise document management across 6,000 sales endpoints.
  • Implementation of Connected Backup 8.6 for secure endpoint backups on 6,000 sales endpoints.
  • Seamless enterprise migration from Internet Explorer 8 to Internet Explorer 11 and Microsoft Edge.

Technical Support

Convergys Corporation
05.2004 - 12.2006
  • Supported residential internet clients
  • Generated reports for agent productivity and quality assurance for management review
  • Monitored and Managed KPI's for Call handing and Quality Assurance

Education

Some College (No Degree) - Computer Information Systems

South Plains College
Levelland, TX

Some College (No Degree) - Computer Information Systems

Eastern New Mexico University
Portales, NM

Skills

  • Large-scale product implementation and management
  • Technical training and mentoring
  • Leadership and ownership
  • Documentation and user training
  • Attention to detail and quality
  • Forward thinking and planning
  • Adaptability and resilience
  • Root Cause Analysis
  • Technical Writing
  • Project Planning
  • System Troubleshooting
  • Technical Reporting

Technology Skills

  • Deployment Technologies: HCL BigFix (Formerly IBM BigFix) / BigFix Inventory / BigFix Compliance / BigFix Remote Control
  • MDM Technologies: Microsoft Autopilot / Intune / VMware Workspace One / Apple Business Manager
  • VPN Technologies: NetMotion Mobility VPN / Microsoft Always On VPN / Cisco IPsec VPN / AnyConnect Client
  • Microsoft Platforms: On-Premises Active Directory / Azure AD / Conditional Access / Azure Application Proxy / Microsoft NPS / NDES / Defender ATP
  • Scripting Technologies: PowerShell / VBscript / Batch / Git / Bitbucket / HTML / HTA
  • Windows Server Versions: Windows Server 2003-2019
  • Windows OS Versions: Windows XP-Windows 11
  • Encryption Technologies: BitLocker / Dell Data Protection | Credant Encryption
  • LAN/WAN Network Troubleshooting: DNS, DHCP, PXE, Wireshark, Fiddler
  • VDI Technologies: VMware Horizon VDI / VMware Thinapp / Liquidware Profile Unity / Liquidware Flexapp
  • Proficient in Client/Server Troubleshooting: Eventlog / ProcMon / Process Explorer / PSTools / WinRM / Windbg

Timeline

Lead Technical Engineer

US FOODS
12.2006 - Current

Technical Support

Convergys Corporation
05.2004 - 12.2006

Some College (No Degree) - Computer Information Systems

South Plains College

Some College (No Degree) - Computer Information Systems

Eastern New Mexico University
JONATHAN STEVENS