Jonathan Stevens
Stockbridge,GA
Summary
Experienced Commercial Truck Driver handles different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic and 10+ years in logistics. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CDL A LTR DRIVER
Old Dominion Freight Line, Inc.
06.2014 - Current
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
- Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
- Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
- Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.
Manager
Under Armour
07.2012 - 04.2014
- Manage employees and ensure high quality customer services is provided to all customers
- Supervised and coached new hires through on-the-job training, supporting them to learn the requirements and duties associated with the job; assessed progress and evaluate, explaining company regulations, policy, principles, core values, and advancement plan
- Receive incoming shipments and assist in unloading procedures
- Check incoming shipment for damages and ensure accuracy of count
- Direct movement of shipment to storage area
- Generated monthly close of financial statements; prepared management reports concerning purchases, sales, and inventory
- Participated with managers in the development of annual work plans and schedules for the execution of approved budgets
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Supervisor
Ross Dress For Less
07.2010 - 08.2012
- Respond promptly to customer questions and interact with customers via telephone and interfacing to ensure the highest customer satisfaction is achieved
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Handle customer refund and exchange in a promptly and efficient manner while providing great customer service and providing customers with alternatives to refund to increase sales and better accommodate customers
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Order Picker Lead
Atlas Logistics
05.2011 - 10.2011
- Performed general physical activities in the warehouse; loading, unloading, sorting, and moving products and materials manually and using material handling equipment
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Mentored junior staff, fostering a positive work environment and promoting teamwork among colleagues.
- Read work orders and received verbal instructions for work assignments
- Filled and completed order receipts, and assembled orders in shipping containers
- Read order to determine catalog number, size, color, and amount of goods
- Ensured that the accurate number and type of product was loaded and shipped
- Maintained material handling tools and ensured orders are staged in an array of delivery.
Customer Service Specialist
Ross Dress for Less
03.2005 - 02.2010
- Monitored and updated sales display as set by company guidelines and procedures
- Provided support to the sales team and ensured all sales and service objectives while providing and maintaining a high level of customer satisfaction.
Business Management Consultant
Veritas
01.2014 - 06.2014
- Sell telephone, internet, and cable television services and products and provide service for new and existing business clients
- Prepare accurate estimates and contracts for business customers
- Recruit new customers to increase client base
- Develop and deliver professional sales presentations.
Education
Bachelor of Science - Business Administration And Management
Alabama State University
Montgomery, Alabama12.2009
Skills
- Efficient in working with Microsoft Office
- Excellent Oral and written communication skills
- Proficient in Spreadsheet and Analyzing Reports
- Defensive Driving Techniques
- Air Brake Operation
- Team Management
References
Available upon request.
Certification
- Licensed Class A CDL - 8 years 4months
Endorsements- T-Double/Triple- Trailers, X- Tanker and Hazardous
Timeline
CDL A LTR DRIVER
Old Dominion Freight Line, Inc.
06.2014 - Current
Business Management Consultant
Veritas
01.2014 - 06.2014
Manager
Under Armour
07.2012 - 04.2014
Order Picker Lead
Atlas Logistics
05.2011 - 10.2011
Customer Service Supervisor
Ross Dress For Less
07.2010 - 08.2012
Customer Service Specialist
Ross Dress for Less
03.2005 - 02.2010
Bachelor of Science - Business Administration And Management
Alabama State University