Jonathan Stevens
Kimball,NE
Summary
Dynamic sales professional with extensive experience at Ace Hardware, excelling in customer support and upselling. Proven ability to build rapport and drive repeat business through exceptional service. Proficient in POS system operation and adept at problem-solving, consistently enhancing store performance and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Sales Associate
Ace Hardware
08.2025 - 10.2025
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Family Dollar
11.2023 - 07.2025
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Fence Laborer
Myers Fencing
03.2013 - 11.2023
- Installed metal and wooden fences and privacy borders.
- Reviewed property plans to delineate site parameters.
- Barbed wire fence quarter mile sections at a time.
- Tear down to complete construction of mile long fences.
- Used alternate finishes based on climate, topography and appearance of specified area.
- Dug holes to position fences correctly.
- Issued warranties for completed projects.
Injection Molder
Subconn
11.2018 - 06.2023
- Troubleshot issues with molds, presses and heating equipment.
- Maintained safety while using hot tools, high pressure presses and handling over 400 degree temperatures
- Observed manufacturer instructions when operating plastic molding and casting machines to optimize quality.
- Maintained high level of adaptability by adjusting work procedures to meet specific demands of each production run.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked in team of technicians in quickly changing environment, adhering to all safety protocols and company processes.
Shopping Cart Technician
Americana Companies
12.2003 - 07.2013
- Repaired and maintained wide range of small and large shopping carts, lumber carts, rolling ladders, pallet jacks and electronic handicap carts successfully.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Stamped grommets into canvas using mallets and punches or eyelet machines.
- Sewed fringe, tassels and ruffles onto drapes and curtains and buttons and trimming onto garments.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Worked effectively in fast-paced environments.
- Inspected welds and checked critical measurements to meet specifications.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained inventory of repair supplies and ordered parts.
Bartender
Happy Jack Taverns
07.2015 - 2018
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Education
High School Diploma -
Grand Island High School
Grand Island01-2003
Skills
- Promotional support
- Retail loss prevention
- Upselling
- Brand promotion
- Proficient in customer support
- Reading comprehension skills
- Excellent people skills
- Stocking and receiving
- Adapt to diverse groups
- Money handling
- Sales training
- Product guidance
- POS system operation
- Problem-solving skills
Timeline
Sales Associate
Ace Hardware
08.2025 - 10.2025
Assistant Manager
Family Dollar
11.2023 - 07.2025
Injection Molder
Subconn
11.2018 - 06.2023
Bartender
Happy Jack Taverns
07.2015 - 2018
Fence Laborer
Myers Fencing
03.2013 - 11.2023
Shopping Cart Technician
Americana Companies
12.2003 - 07.2013
High School Diploma -
Grand Island High School