Jonathan Street
Shepherdsville,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Inside Security Sales Engineer
ATS Integrated Solutions
04.2024 - Current
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Identified and supported resale opportunities to achieve sales plans.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
Insurance Solutions Specialist
Farm Credit Mid-America
01.2023 - 04.2024
- Developed and maintained a deep understanding of partner systems
- Provided technical support to sales team
- Worked with sales staff on Salesforce implementation and processes
- Provided ongoing dialogue with vendor representatives for system notifications
Rural 1st Construction Specialist
Farm Credit Mid-America
05.2021 - 01.2023
- Initiated customer construction disbursements via ACH, wire transfer, and check
- Ordered and reviewed scheduled inspections for project percentage complete
- Developed and introduced a template guidelines for Construction Specialist team
- Obtained and reviewed adequate insurance coverage for each project
- Developed and introduced a "Built Acknowledgement Form"
- Updated and verified W9 for accurate and timely payment
- Assisted other departments with construction questions
Rural 1st Closing Specialist
Farm Credit Mid-America
03.2020 - 05.2021
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Managed multiple concurrent transactions while maintaining attention to detail, ensuring all timelines were met without sacrificing accuracy or customer satisfaction levels.
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Coordinated with buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.
- Produced closing instructions and coordinated with title company to monitor closing and funding.
- Reduced errors in loan documentation by meticulously reviewing and verifying information prior to submission.
- Enhanced customer satisfaction by providing timely updates and addressing concerns promptly throughout the closing process.
Assistant Branch Manager
Liberty Financial Credit Union
11.2019 - 03.2020
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to credit union policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Branch Manager
SIU Credit Union
05.2019 - 11.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Member Services Representative
SIU Credit Union
01.2017 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Deposit Support Representative II
Banterra Bank
01.2014 - 12.2016
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
Education
Associate of Applied Science - Accounting And Business Management
Southeastern Illinois College
Harrisburg, IL05.2017
High School Diploma -
Eldorado High School
Eldorado, Illinois05.2007
Skills
- Relationship Building
- Sales closing
- Presentation Skills
- Customer Support
- Team Collaboration
- Sales Transactions
- Organization skills
- Teamwork and Collaboration
Timeline
Inside Security Sales Engineer
ATS Integrated Solutions
04.2024 - Current
Insurance Solutions Specialist
Farm Credit Mid-America
01.2023 - 04.2024
Rural 1st Construction Specialist
Farm Credit Mid-America
05.2021 - 01.2023
Rural 1st Closing Specialist
Farm Credit Mid-America
03.2020 - 05.2021
Assistant Branch Manager
Liberty Financial Credit Union
11.2019 - 03.2020
Branch Manager
SIU Credit Union
05.2019 - 11.2019
Member Services Representative
SIU Credit Union
01.2017 - 04.2019
Deposit Support Representative II
Banterra Bank
01.2014 - 12.2016
Associate of Applied Science - Accounting And Business Management
Southeastern Illinois College
High School Diploma -
Eldorado High School
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