Jonathan Suarez
Waterbury,VT
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
19
19
years of professional experience
Work History
Customer Service Cashier
Mister Softee Inc.
03.2012 - 10.2025
- Monitored cash drawer accuracy, ensuring all transactions balanced at end of shifts.
- Implemented strategies to enhance customer engagement and satisfaction during checkout experiences.
- Assisted in inventory management by restocking merchandise and maintaining product displays.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Food Service Worker
El Guayaquileno
01.2009 - 02.2011
- Prepared and served food items efficiently in high-volume settings.
- Maintained cleanliness and organization of workstations to ensure safety standards.
- Collaborated with team members to deliver exceptional customer service during peak hours.
- Monitored food quality and presentation, ensuring compliance with health regulations consistently.
Driver, Warehouse Orders
PCF
04.2009 - 11.2010
- Implemented best practices for route optimization, reducing delivery times.
- Monitored compliance with safety regulations during transport operations.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
Customer Service Representative
Key Food Supermarket
06.2006 - 09.2009
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained new team members on product knowledge and customer engagement techniques.
- Managed inventory levels, ensuring product availability for customers at all times.
- Collaborated with management to enhance store layout for improved shopping experience.
Education
Licence - HVCA
Sunset Technology Center
New York, NY02-2020
Certificate of Technical Studies - Electrical Engineering
Electrical Training Center
Lindenhurst, NY01-2006
Skills
- Customer satisfaction
- Proficient in Spanish and English
- Reliability and punctuality
- Cash handling
- Customer complaint resolution
- Cash flow management
- Customer inquiries
- Refund handling
- Time management
- Multitasking and organization
- Positive and professional
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier
Mister Softee Inc.
03.2012 - 10.2025
Driver, Warehouse Orders
PCF
04.2009 - 11.2010
Food Service Worker
El Guayaquileno
01.2009 - 02.2011
Customer Service Representative
Key Food Supermarket
06.2006 - 09.2009
Licence - HVCA
Sunset Technology Center
Certificate of Technical Studies - Electrical Engineering
Electrical Training Center