Jonathan Surprenant
Summary
Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty. Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.
Overview
7
7
years of professional experience
Work History
Cleaner
West Side Senior Center
- Cleaned kitchen, building, and yard
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
Dietary assistant
The Pines at Utica Center for Nursing and Rehabilitation
10.2016 - 02.2020
- Dishwasher, diet aide, buff floors scrub walls doors and building
- Assisted with everyday dietary needs
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Followed all food safety regulations while preparing meals for patients.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Discarded outdated food products and maintained waste disposal procedures.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Monitored food safety and sanitation standards in food service areas.
- Detected disposition of spoiled food and other unusual conditions.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Distributed food during busy peak periods to drive customer satisfaction.
Food Service Worker
St. Luke's Nursing home
02.2020 - 01.2022
- Dishwasher, dietary aid
- Served residence food according to their proper diet
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Stored food in designated containers and storage areas to prevent spoilage.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Line cook
Hamilton College (Bon Appetit)
04.2022 - 06.2022
- Prep, put away delivery's
- Assist manager with anything that was not completed
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Shift Leader
Dunkin Donuts (Cafua Management)
06.2020 - 08.2022
- Baker, cashier
- Made drinks and food
- Took care of the cash management
- Making sure we had proper amount of people scheduled
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Cap 1 Lead Associate
Walmart
04.2020 - 05.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Supervised stock crew associates in daily replenishment, storage management and merchandising.
- Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
- Logged daily production, shrink and inventory levels in computer system.
- Kept department operating in line with management objectives by translating directions into actionable policies at employee level.
- Trained stock team in merchandising, storage management and customer service.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted customers and directed to requested products.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Interacted with guests in friendly and knowledgeable way.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Greeted store customers and discussed needs.
- Supervised and trained new staff in performing census.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
Restaurant Supervisor
Oneida Nation Enterprise (Turning Stone Casino Resort)
01.2021 - Current
- Placed orders, verified orders
- Assist other Team Members and Guest's
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored food inventory and supplies to prevent waste.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Served consistent portions following recipes and control standards.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Maintained accurate records of sales, labor and other costs.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- End Of Day report
- Alcohol Monthly inventory count's
- Guest recoveries
- Come up with new revenue idea's
- Maintained impressive [Number]% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Controlled expenses and boosted profitability by managing food and labor costs.
Education
Regent's Diploma -
Thomas R. Proctor High School
Utica, NY06.2019
Skills
- Inventory Control
- Strategic Planning
- Business Development
- Schedule Development
- Staff Management
- Processes and Procedures
- Training and Mentoring
- Inventory Oversight
- Staff Discipline
- Customer Service
- Time Management
- Problem Solving
- Decision Making
- Organizational Skills
- Motivational Skills
Awards
High honor roll 1st quarter in BOCES (2017) High Honor roll 2nd quarter in BOCES (2018) Tech Prep 2019 Career Skills Certificate in Computer Maintenance and Repair Certificate in Networking and ports
Timeline
Line cook
Hamilton College (Bon Appetit)
04.2022 - 06.2022
Restaurant Supervisor
Oneida Nation Enterprise (Turning Stone Casino Resort)
01.2021 - Current
Shift Leader
Dunkin Donuts (Cafua Management)
06.2020 - 08.2022
Cap 1 Lead Associate
Walmart
04.2020 - 05.2022
Food Service Worker
St. Luke's Nursing home
02.2020 - 01.2022
Dietary assistant
The Pines at Utica Center for Nursing and Rehabilitation
10.2016 - 02.2020
Cleaner
West Side Senior Center
Regent's Diploma -
Thomas R. Proctor High School
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