Jonathan Surprenant
New York Mills,NY
Summary
Successful Assistant General Manager oversees daily operations, employee activities and customer satisfaction. Adaptable and skilled at handling administrative tasks and customer complaints. Focused on cutting costs by monitoring overhead and boosting employee performance. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Applegreen USA Welcome Center
11.2023 - 04.2024
- Improved profits by controlling costs without sacrificing service or overhead needs
- Assisted with recordkeeping, payroll administration and accounts payable
- Managed inventory levels to prevent stockouts or excessive waste
- Assisted General Manager in daily operations and decision-making processes
- Analyzed sales reports to identify trends, areas of concern, or opportunities for growth
- Ensured compliance with company policies, procedures, and regulations
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
Restaurant Supervisor
Oneida Nation Enterprise (Turning Stone Casino Resort)
10.2019 - 12.2023
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared
- Helped front of house team achieve highest possible guest satisfaction by empowering team members and handling escalated issues
- Supervised team of servers, bartenders, and kitchen staff in delivering excellent service
- Reviewed daily sales reports to identify trends or areas for improvement in overall business performance.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Cap 1 Lead Associate
Walmart
02.2019 - 01.2020
- Supervised stock crew associates in daily replenishment, storage management and merchandising
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
Dietary Assistant
The Pines at Utica Center for Nursing and Rehabilitation
10.2016 - 02.2019
- Maintained proper temperature of food during preparation and service
- Washed and sanitized dished, flatware, and glasses.
Education
High School Dipolma -
Thomas R Proctor High School
Utica, NY06.2019
Skills
- Inventory Control
- Food safety and sanitation
- Customer Service
- Time Management
- Task Delegation
- Labor cost control
- Staff Scheduling
- Sales Forecasting
- Operations Oversight
- Kitchen Operations
- Food Quality
Certification
ServSafe
Timeline
Assistant General Manager
Applegreen USA Welcome Center
11.2023 - 04.2024
Restaurant Supervisor
Oneida Nation Enterprise (Turning Stone Casino Resort)
10.2019 - 12.2023
Cap 1 Lead Associate
Walmart
02.2019 - 01.2020
Dietary Assistant
The Pines at Utica Center for Nursing and Rehabilitation
10.2016 - 02.2019
High School Dipolma -
Thomas R Proctor High School
ServSafe
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