Summary
Overview
Work History
Education
Skills
Timeline
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JONATHAN SWAIN

Tomball,Texas

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 4 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

2
2
years of professional experience

Work History

Field Parts Associate

Crown Lift Trucks
10.2023 - Current
  • Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
  • Streamlined order processing for faster customer service and reduced wait times.
  • Identified opportunities to improve supply chain efficiency, minimizing backorders and ensuring timely delivery of parts.
  • Increased overall customer satisfaction by providing knowledgeable assistance on part selection and troubleshooting issues.
  • Collaborated with service technicians to ensure accurate diagnosis of vehicle problems and proper parts ordering.
  • Maintained a clean, organized workspace to enhance productivity and facilitate easy access to required parts.
  • Established positive relationships with vendors, negotiating favorable pricing agreements for bulk orders.
  • Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
  • Assisted customers with identifying correct parts for their vehicles, utilizing product knowledge and catalog resources.
  • Resolved customer complaints professionally, resulting in increased loyalty among previously dissatisfied clients.
  • Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.

Plant Manager

Ingram Readymix
02.2022 - 10.2023
  • Increased production efficiency by optimizing plant layout and implementing process improvements.
  • Reduced downtime for maintenance by establishing a proactive preventive maintenance program.
  • Enhanced safety standards with implementation of comprehensive safety training initiatives for all employees.
  • Streamlined supply chain operations, reducing lead times and improving inventory management.
  • Boosted employee morale and productivity through effective leadership and motivational techniques.
  • Conducted thorough root cause analyses on production issues, identifying solutions for continuous improvement efforts.
  • Balanced labor needs with production schedules to optimize workforce utilization while maintaining output targets.
  • Mentored and developed staff members, promoting professional growth opportunities within the organization.

Parts Specialist

O'reilly's Auto Parts
01.2021
  • Assist customers with parts purchases and vehicle maintenance
  • Maintain monthly inventory
  • Make customer returns
  • Keep store inventory stocked and store clean.

Car Wash Concierge

Quick Quack
01.2020
  • Greet and check-in customers
  • Guide customers through car wash
  • Clean the pit
  • Maintained vacuum stations.

Education

Associate of Arts - Criminal Justice

Blinn Community College
Brenham, TX

Tomball Memorial High School
06.2020

Skills

  • Mechanically inclined
  • Capable problem solver
  • Work well independently or in team setting
  • Warehouse Operations
  • Technical acumen
  • Operations Management
  • Supply orders
  • Clean Driving Record
  • Forklift Operation
  • Delivery Coordination
  • Problem-solving skills
  • Report Generation
  • Verbal and written communication
  • Customer Service
  • Order Fulfillment

Timeline

Field Parts Associate

Crown Lift Trucks
10.2023 - Current

Plant Manager

Ingram Readymix
02.2022 - 10.2023

Parts Specialist

O'reilly's Auto Parts
01.2021

Car Wash Concierge

Quick Quack
01.2020

Associate of Arts - Criminal Justice

Blinn Community College

Tomball Memorial High School

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JONATHAN SWAIN