Jonathan Swan
Spring,TX
Summary
"Dedicated professional with a proven track record in managerial roles, leveraging over 5 years of experience to effectively lead teams and achieve organizational objectives. With over 8 years of customer service expertise, I excel in understanding and meeting customer needs. Additionally, my 2+ years in clerical positions have equipped me with strong organizational skills and attention to detail. Committed to driving excellence across all facets of business operations."
Overview
11
11
years of professional experience
Work History
Store Manager
Great American Cookies
11.2020 - Current
- Maintains daily sales goals
- Assigns personal sales goals for sales associates, while helping to achieve store quotas
- Trains sales associates with plans to encourage initiative, customer service, decision making, while working on speed, accuracy, and safety
- Accomplishes daily store duties (e.g
- Inventory, bank deposits - $2000.00 or more, Vendor communications) Conducts interviews and assists with the hiring and promotions of sale associates
- Creates a consistent creative and fun environment for all to grow and express input
- Helps to develop a better customer communications by keeping in touch through our clientele book.
911 Call Taker
Acute Medical Services
03.2021 - 07.2022
- Obtain accurate and sufficient patient information to provide proper transport services
- Giving exceptional customer service to the callers/patients in a timely manner
- Answering calls and emails with urgency and solutions in mind
- Understanding the importance of incoming and outgoing calls by directing them accordingly
- Taking extensive notes, utilizing filing techniques, and making information accessible to those who need it
- Adhering to HIPPA Laws
- Maintaining the cleanliness of the work environment
- Organize supplies and distribute them amongst employees
- Monitored scheduled transports, and extended ETAs when necessary.
Warehouse Staff/Sales Associate
Still Goode
03.2020 - 02.2021
- Maintaining email correspondence between company and client
- Knowledge of product and its upkeep
- Creating welcoming relationship with clientele
- Sales, cash, and delivery handling for clientele
- Keeping a clean environment for employees and clientele
- Inventory and shipping and receiving.
Camp Counselor
Camp Bow Wow
09.2019 - 05.2020
- Cleaning of animal cabins, bathing rooms and public areas
- Animal care, which includes baths, ear nose nails and eye care
- Animal behavior adjustment, and analysis
- Animal placement, and supervision
- Training associates on animal behavior and injury prevention
- Animal personality assessment, and interview processing
- Property maintenance and equipment repair
- Team building and associate assessment.
Shift Lead/Assistant Manager
Great American Cookies
03.2018 - 10.2019
- Maintains daily sales goals
- Assigns personal sales goals for sales associates, while helping to achieve store quotas
- Trains sales associates with plans to encourage initiative, customer service, decision making, while working on speed, accuracy, and safety
- Accomplishes daily store duties (e.g
- Inventory, bank deposits - $2000.00 or more, Vendor communications) Conducts interviews and assists with the hiring and promotions of sale associates
- Creates a consistent creative and fun environment for all to grow and express input
- Helps to develop a better customer communications by keeping in touch through our clientele book.
Bagger /Cashier/ Assistant Manager/ Gas Station Attendee
HEB
03.2016 - 01.2017
- Assisted in daily operations for the store
- Maintained a friendly environment by adhering to the needs of customers and staff alike
- Executed daily duties ( e.g
- Customer service evaluations, Employee evaluations, sales growth) Delegated daily responsibilities for staff and oversaw their completion
- Maintained store beauty and supplies
- Handled customer and employee issues while providing an open space for feedback
- Inventory for store and gas station
- Performed daily gas station duties ( Cash handling, customer service, inventory, shipping and receiving of gas and products for the location).
Supervisor
Panda Express
06.2015 - 06.2016
- Provided excellent customer service for customers
- Kept a high volume demand while maintaining a pleasant environment
- Dealt with customer relations, and implemented concerns into action according to guidelines
- Maintained the store supplies and sales, while reporting daily for growth
- Trained and mentored employees to handle situations with the upmost professionalism.
Barista / Supervisor
Starbucks
06.2013 - 06.2015
- Exercised great customer service, while building relations to ensure recurring customers
- Created an upbeat, friendly, clean and safe environment with customers and staff
- Organized tasks for the day, while managing time to ensure attention to our customers
- Produced product with quality, accuracy and care
- Trained new employees in restaurant procedures, to ensure a clean and safe environment according to safety codes for Safe Serv.
Sales Consultant / Customer Service Representative
Sprint
02.2013 - 08.2014
- Provided great customer service, by greeting and meeting the needs of our customers
- Showed great salesmanship by truly listening to what the customer wanted, while up-selling our new products
- Maintained professionalism in conversations and appearance
- Maintained positive cash transactions, and ensured documents were entered correctly
- Kept an upbeat and friendly work environment with customers and staff.
Education
Culinary Studies
Art Institute of California
01.2011
Associates Degree -
Santa Monica Community College
01.2009
High School Diploma -
City of Angels Independent Studies
01.2004
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Inventory Control
- Recruitment and hiring
- POS Systems
- Employee Training
- Team Building and Leadership
- Team motivation
- Goals and performance
- Staff Supervision
- Staff Management
- Sales expertise
- Accurate Cash Handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation And Reporting
- Strategic thinker
- Sales Strategies
- Operations
- Retail Sales Techniques
- Operational Efficiency
- Performance Reviews
- Sales Analysis
- Delegating Work
- Leading Staff Meetings
- Employee Terminations
- Talent Recruitment
- Decision-Making
- Teamwork and Collaboration
Timeline
911 Call Taker
Acute Medical Services
03.2021 - 07.2022
Store Manager
Great American Cookies
11.2020 - Current
Warehouse Staff/Sales Associate
Still Goode
03.2020 - 02.2021
Camp Counselor
Camp Bow Wow
09.2019 - 05.2020
Shift Lead/Assistant Manager
Great American Cookies
03.2018 - 10.2019
Bagger /Cashier/ Assistant Manager/ Gas Station Attendee
HEB
03.2016 - 01.2017
Supervisor
Panda Express
06.2015 - 06.2016
Barista / Supervisor
Starbucks
06.2013 - 06.2015
Sales Consultant / Customer Service Representative
Sprint
02.2013 - 08.2014
Culinary Studies
Art Institute of California
Associates Degree -
Santa Monica Community College
High School Diploma -
City of Angels Independent Studies