Jonathan Swann
Richmond,VA
Summary
Highly-motivated with desire to take on new challenges. 10+ years customer service experience, 6 years management experience, Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Manager
Dickie's Seafood
Richmond, VA
05.2021 - 06.2024
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Collaborated with marketing team to create promotional materials for target customers.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Grocery Manager
Food Lion
Chester, VA
06.2020 - 05.2021
- Managed staff of 10 grocery clerks, ensuring that duties were completed in a timely manner.
- Resolved customer complaints in a courteous and professional manner.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Monitored inventory levels and stock shelves with new merchandise.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Fitness Manager
Gold's Gym Arboretum
Midlothian, VA
05.2019 - 03.2020
- Developed and implemented fitness programs for members, including personalized training sessions and group classes.
- Actively engaged with members during their workouts by providing guidance on proper form and technique.
- Developed new strategies for increasing membership sales.
- Maintained accurate records of clients' progress and attendance in classes.
- Monitored the performance of staff to ensure the highest quality of customer service was provided.
Assistant Manager
Papa Johns International Inc.
Richmond , VA
05.2013 - 07.2017
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Associate of Arts - Art
John Tyler Community College
Chester, VA05-2015
Skills
- Vendor Management
- Sales strategy development
- Key Account Management
- Sales Presentations
- Relationship Building
- Goal Setting
- Resolution-oriented
- Product and service management
Certification
- American College of Sports Medicine(ACSM) Personal Trainer Certification, April 2018
- Animal Flow Instructor Certification, November 2018
- Sales Foundations LinkedIn Certification, May 2021
Timeline
Sales Manager
Dickie's Seafood
05.2021 - 06.2024
Grocery Manager
Food Lion
06.2020 - 05.2021
Assistant Fitness Manager
Gold's Gym Arboretum
05.2019 - 03.2020
Assistant Manager
Papa Johns International Inc.
05.2013 - 07.2017
Associate of Arts - Art
John Tyler Community College
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