Jonathan Tapia-Carrillo
Madison
Summary
Dynamic Assistant General Manager at Hyatt Place Madison/Downtown with expertise in operational management and team leadership. Proven track record in implementing cost reduction strategies that enhanced profitability. Skilled in budget management and conflict resolution, fostering high customer satisfaction and mentoring staff to achieve excellence in service delivery.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Hyatt Place Madison/Downtown
Madison
10.2014 - Current
- Developed and maintained relationships with suppliers, vendors, and community partners.
- Implemented successful business strategies to increase revenue and target new markets.
- Identified opportunities for cost savings and operational efficiency improvements.
- Initiated cost-saving measures to optimize operational expenses and increase profitability.
- Delegated work to staff, setting priorities and goals.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Ensured that customer service standards were met or exceeded at all times.
- Evaluated current processes within the store environment to identify areas of improvement.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed orders for new stock as needed.
- Managed daily operations of the store, including scheduling and supervising staff.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and ordered supplies to maintain optimal stock.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Oversaw payroll preparation and administration for staff.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated with the General Manager to develop and implement strategic plans.
Front Office Manager
Hyatt Place Madison/Verona
Verona
03.2017 - 08.2017
- Trained new staff members in operating policies and procedures.
- Part of the opening team for a brand-new Hyatt Place.
- Created front desk checklists to meet company standards.
- Created kitchen checklists to meet company standards.
Shift Manager
McDonalds
Madison
03.2011 - 10.2014
- Directed and led employees and team members on effective operations, methods and procedures.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Coached employees on interactions with customers to drive exceptional service.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Managed daily cash intake by counting out registers and tabulating profits.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Identified needs of customers promptly and efficiently.
- Enforced safety standards throughout the store including proper use of equipment.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Recommended opportunities for growth and advancement to motivate employees.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Helped employees accomplish tasks during peak periods.
- Ensured compliance with health and safety regulations.
Education
High School Diploma -
James Madison Memorial High School
Madison, WI06-2014
Skills
- Operational management
- Staff training
- Customer service
- Budget management
- Inventory control
- Cost reduction
- Team leadership
- Conflict resolution
- Payroll administration
- Time management
Accomplishments
- Hyatt Place Madison/Downtown Associate of the Second Quarter 2016
- Hyatt Place Madison/Downtown Associate of the Third Quarter 2019
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Office Manager
Hyatt Place Madison/Verona
03.2017 - 08.2017
Assistant General Manager
Hyatt Place Madison/Downtown
10.2014 - Current
Shift Manager
McDonalds
03.2011 - 10.2014
High School Diploma -
James Madison Memorial High School
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