Jonathan Taylor
Tupelo,MS
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than15 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
16
16
years of professional experience
Work History
Technician
Carmax
02.2012 - 04.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Tracked and recorded parts and labor costs related to each service call.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Technician\customer Service
JR's Auto Clinic
02.2007 - 02.2012
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma -
Cypress Lake High School
Fort Myers, FL01.2003
Skills
- Engine Diagnostics
- Inputting Claims
- Google Drive
- Measure Square
- Risk Management
- Payroll and Benefits Administration
- Steering Mechanisms
- Sales Goals
- Health and Safety Regulations
- Machine Operations
- Customer Service and Assistance
- File and Records Management
- Customer Buying Habits
- Data Evaluation
Timeline
Technician
Carmax
02.2012 - 04.2023
Technician\customer Service
JR's Auto Clinic
02.2007 - 02.2012
High School Diploma -
Cypress Lake High School
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